Bilingual Client Coordinator

Easter Seals New Brunswick is a bilingual, not-for-profit organization, working in partnership with persons with disabilities, enabling them to attain independence and equality of opportunity available in their communities. Our mission is to assist persons with disabilities in achieving their full potential.

Easter Seals NB has been operating in New Brunswick since 1966 and is affiliated with the Easter Seals National Council. It has sister organizations across Canada, and is the sole Easter Seal license holder in the province of New Brunswick.

Easter Seals New Brunswick is searching for its next Bilingual Client Coordinator.

Description

This position is part of our larger Equipment Program Team, which serves the needs of many New Brunswickers with disabilities. This program helps to provide mobility equipment to those who need it.

Client Coordinators at Easter Seals NB are tasked with the management of client files and applications. They must work together with our other staff to process incoming requests, handle incoming and outgoing referrals, answer inquiries about our programs, and advocate for clients as needed. Applicants should be comfortable in a customer service role, communicating over the phone and by e-mail with clients and other organisations.

Reporting Responsibilities
Responsible to the Executive Director of ESNB.

Skills

• Communicate in French and English, verbally and in writing
• Problem-solving skills
• Good communication skills
• Well organized
• Customer service experience
• Administrative experience, including Microsoft Office
• Database experience
• Critical thinking skills, with emphasis on problem-solving and identifying potential problem areas

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Education:

Secondary School (preferred)

Experience:

customer service: 1 year (preferred)

database/data entry: 1 year (preferred)

administrative: 1 year (preferred)

Language:

English (required)

French (required)