Position: Security Site Supervisor
Site: Mapleview Shopping Centre, 900 Maple Ave, Burlington, ON L7S 2J8
Hours: Monday to Friday (0700-1500 hrs)
Payrate: $23.98/hr.
Averaging Agreement: Overtime is ESA
Posting Date: Aug 18, 2025
Internal Posting Closing Date: Aug 22, 2025
External Posting Closing Date: Aug 22, 2025

Job Description:

The Site Supervisor oversees day-to-day security operations at the shopping mall. This role ensures the safety, security, and comfort of all patrons, tenants, and staff by maintaining a strong security presence and responding effectively to incidents and emergencies. The Site Supervisor is responsible for leading the security team during shifts and acts as the main point of contact for mall security. The ideal candidate is dependable, proactive, and able to lead with professionalism and confidence.

Duties & Responsibilities:

• Supervise security operations, ensuring staff are carrying out their duties as required
• Take full responsibility for the site during shifts.
• Act as the primary contact for mall management, security staff, and emergency services during assigned shifts
• Communicate any concerns, incidents, or operational issues to the Client & Operations Manager in a timely manner
• Ensure guards are positioned appropriately and that all post orders and patrols are being followed
• Monitor compliance with mall rules, property standards, and applicable legislation (e.g., Trespass to Property Act)
• Lead or assist with shift briefings and updates for on-duty staff
• Respond to and manage incidents including theft, disturbances, medical emergencies, and fire alarms
• Conduct patrols of mall property, including parking lots and service areas, and ensure a safe and secure environment
• Oversee incident reporting and ensure reports are completed accurately and submitted in a timely manner
• Monitor CCTV and access control systems and respond to any unusual or suspicious activity
• Provide coaching and guidance to security staff, promoting high standards of professionalism and customer service
• Assist with Fire & Life Safety inspections, alarm tests, and evacuation drills
• Enforce access control and support line management and crowd control during peak periods or events
• Maintain a professional and approachable demeanor at all times
• Perform other duties as assigned by the management

Qualifications & Requirements:

• Valid Ontario Security Guard License and current First Aid, CPR, and AED certification
• Minimum 2 year of supervisory experience in a security setting, preferably in retail or mall
• Valid G-Class driver's license with last 3 years of clean driving record (driver's abstract required)
• Proven leadership, communication, and problem-solving skills, with the ability to manage incidents calmly under pressure
• Strong understanding of emergency procedures, report writing, access control, and CCTV/electronic security systems
• Knowledge of Trespass to Property Act and other relevant Ontario legislation
• Certified in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
• Legally authorized to work in Canada
• Degree in Police Foundations, Protection & Security, Criminology, or Border Services is an asset

Why choose Paladin?

• Opportunities for training and professional development.
• Free Uniforms
• Dry cleaning & hemming/tailoring allowance

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!