Position: Security Operations Center Operator
Site: University Health Network - West Park Healthcare
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Status: Full Time
Hours: Rotating Continental (0700 - 1900 / 1900 - 0700)

Pay Rate: $23.98/ Hr
Internal Posting Date: August 14, 2025
Internal Closing: August 20, 2025
External Closing: August 28, 2025

Job Description:

In this key role, you will oversee a state-of-the-art healthcare command centre. Your role will include the following:

• SOC Operator is a shift lead role, responsible for the oversight of the security platoon
• Responsible for orienting guards to their respective roles
• Assist in tracking and deployment of security staff
• Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety.
• Make emergency overhead announcements
• Collaborate with the Security Coordinator on special projects
• Assist in training new staff
• Answer Telephones and dispatch calls from the command centre
• Handle a variety of dispatch duties including incident call taking.
• Liaise with security staff, Paladin Operations Centre and assist with deployment
• Liaise with visitors, clients and staff
• Manage Lost & Found
• Manage the issuance and return of facility keys and ID/Access cards
• Issue Visitor and Contractor badges
• Maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Write clear, concise, and legible reports.
• Communicates any concerns/issues with Site Coordinator.

Requirements:

• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services
• Proof of double Covid Vaccination
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Valid First Aid and CPR Level C Certification (WSIB Approved)
• Experience working in a command or dispatch centre would be an asset
• Authorized to legally work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB certification is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability