Position: Security Dispatch
Site: Seneca Polytechnic - Newnham
City: North York, ON
Averaging Agreement: Overtime is ESA - Overtime after 44 hours
Status: Full-Time
Hours: 8 Hours - Day/ Afternoon and Night Rotation
Pay Rate: $20-21.50/ an hour
Internal Posting Date: August 15th 2025
Internal Closing Date: August 21st, 2025

External Closing Date: September 8th 2025

About Seneca Security At Seneca, our Security Operations Centre is the nerve centre for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you'll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities

• Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
• Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
• Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

• 2+ years' experience in dispatch/security operations
• Security License, First Aid/CPR
• Post-secondary education, APCO Certificate preferred
• Leadership experience
• Superior organizational, analytical, and people skills