Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

We're excited to see you at the Sussex Medavie Career Fair!

Where: Amsterdam Inn & Suites - 143 Main Street, Sussex, NB, E4E 1S8

When: August 19, 2025

Time: 11am - 3pm ATL

Our contact centers are growing and we want you to grow with us!

We're looking for people with determination, passion, and curiosity who are excited about the idea of being the first point of contact for our company.

We hire monthly for Customer Service Representative positions and have an immediate need to fill classes in September.

If you are a critical thinker, love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams, resources, and opportunities to unleash their full potential - apply today!

We also offer a variety of other career options and would be eager to take a look at your resume and connect with you! We offer careers in:

• Claims and Administration
• Marketing, Communications & Product Development
• IT
• Health Sciences - Nursing, Disability Claims, Dental
• Human Resources & Recruitment
• Underwriting, Actuarial, Risk, Legal and Audit
• Finance, Accounts Payable
• Sales and Business Development
• And so much more!

Apply to this posting and a member of our Talent Acquisition Team will connect with you!

If you will be visiting us at the Sussex Medavie Career Fair, please be sure to bring a copy of your resume with you and be prepared to chat with a Recruiter about your work experience and your career interests.

We look forward to seeing you on August 19th from 11am to 3pm in Sussex!

A little more about the Customer Service Representative Position:

What we offer:

• Comprehensive health, dental, wellness benefits plan that is 100% employer paid
• Monday to Friday shifts ending at 9-10pm ATL
• No overnights / No weekends!
• Extensive virtual paid training program, ensuring you are prepared to take calls with confidence
• Opportunities for career development and advancement
• Incentive Program which recognizes your contribution to our success

What you need to succeed:

• You are a good communicator (email and phone), you are clear, concise, and friendly
• Whatever it takes attitude, you like a new challenge every day
• Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service
• Great ability to concentrate, with a high attention to detail
• Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously while supporting the caller
• You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment
• Ability to work independently in a remote environment working virtually with your team
• Bilingualism (English and French) is an asset

Hours of Work:

• Our Contact Centre is open Monday - Friday from 8am - 10pm ATL
• You will have a 7.5 hour shift within those core hours once training is completed (4-5 week virtual training)
• Shift-bid is offered twice a year where you can select alternate available hours based on seniority

Remote Office Requirements:

• We offer the ability to work where you work best - onsite (Moncton), hybrid or remote
• If you are selected to work remotely in NB, you must have a designated and private distraction-free workspace in your home that has both a locked door and locked perimeter doors. This office space must be quiet, without conflicting responsibilities while you are scheduled to work
• Your home office must connect to an approved home internet network (high-speed)

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .