Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Senior Strategist Innovation and Design will be responsible for supporting the Innovation Incubator, an enterprise capability and new centre of excellence that is focused on reimagining Medavie's services, products, strategies and experiences through human-centred design and collaboration. Human Centered Design and Design Thinking prioritizes the voice of our customers to uncover what truly matters to them, identify their unmet needs, quickly ideate concepts, and test ideas with end users to validate that they are desirable. The Innovation Incubator helps inform and execute strategic initiatives across each customer segment and all operating companies.

The role requires you to have a background in Human Centered Design (HCD), Design Thinking, qualitative research, CX, UX or strategy. If you enjoy understanding and advocating for people, working on leading edge health and wellness solutions, and driving strategies to bring these offerings to Canadians, this may be the role for you.

Key Responsibilities

• Supports Innovation Incubator engagements and provides consultations
• Helps drive collaboration of cross-functional teams through design activities and project management.
• Leads design activities; quantitative and qualitative research; analysis and synthesis; concept development; user and concept testing,
• Prepare and socialize assets and outputs from design work: research artefacts, storyboards, prototypes, presentations.
• Helps advance value of Innovation at Medavie - promoting human-centricity, iterative thinking, continuous learning, and innovation
• Supports the development and delivery of Innovation and Design training within Medavie
• Demonstrates end user centricity; persistently advocate for the end user
• Maintains Playbook and uses consistent framework and taxonomy to educate organization on HCD and Design Thinking practices
• Contributes to team reflection, learning and practice development
• Tracks KPIs for Innovation Incubator and collaborates on measures of success for each engagement

Qualifications

Education: Minimum - Bachelor's degree; Preferred:- Master's Degree

Work experience: Minimum - 3+ years working as designer (HCD, CX, UX), strategist, qualitative researcher, or a Design Thinking focused role. Preferred - Health care and insurance experience

Must Have Skills:

• Ability to communicate with and lead a group of individuals through design activities and collaborative exercises.
• Relevant experience with public speaking, facilitation and workshop development and delivery
• Understand HCD/Design Thinking methodology
• Effectively communicate to stakeholders and participants with all levels of knowledge and backgrounds.
• Understanding of business strategy

Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date . This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Preferred Qualifications (Nice-to-Have Skills):

• Values and Ethics: Adapts a person-centred view in all work; inclusive of employees, clients, and other stakeholders.
• Embraces uncertainty, complexity, and ambiguity; able to work through projects and challenges that are not well-understood or defined.
• Growth mindset; seeks opportunities to learn, grow, and contributes to the learning of team mates.
• Team oriented; approaches work with the spirit of collaboration.
• Engagement: communicates openly and transparently. Encourages open, constructive communication of diverse perspectives.
• People Management: Influences without authority; promotes engagement of collaborative project teams.
• Strong critical/systems thinking; ability to connect the dots between research, ideas, and business needs.
• Action Management: Is self-driven, organized and responsive in managing projects and work.
• Health care and insurance experience would be beneficial

What's in it for you?

• A diverse team of colleagues with multiple fields of expertise
• A stimulating and flexible working environment
• Bonus Program
• Employee and Employer matching Pension Program
• Comprehensive health and dental plan that is 100% employer paid effective on your first day
• Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
• An organization where we encourage personal learning and growth
• If getting involved in charitable causes is something you're passionate about, we support and offer plenty of opportunities to give back

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .