Req Id: 423517

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Name and description of the hiring department

The associate oversees project management and process improvements for our Virtual Repair self-serve digital tool available to our residential customers.

The Project/Process Delivery Associate is responsible for facilitating the implementation and delivery of system tools, products, services, and applications. They review and analyze Business requirements, document, identify risks and make recommendations to achieve optimal results.

Job Duties / Accountabilities

• Creation of project related reports and analysis documentation
• Analyze data/reports to provide insight into results
• Responsible for documenting various project activities and outputs
• Ensures that various steps to implement a project/process are respected
• Deliver on operational requests received from the project team
• Liaison with cross-functional teams
• Analyze and resolve issues to minimize system and application risks and negative impacts for customers
• Researches and obtains various test results, investigates and documents results and recommends interim solutions if applicable
• Study, analyze, resolve and troubleshoot unusual and complex situations and submit resolutions to improve/update reference tools, aids
• Make key decisions or recommendations to challenges while maintaining a positive experience
• Perform deep dives from Exec escalations
• Build Power Point presentations

Essential Skills / Competencies

• Ability to use critical thinking to find innovative solutions
• Ability to meet tight deadlines and manage multiple tasks simultaneously, with little supervision
• Ability to address priorities in a changing environment
• Ability to find creative solutions to business objectives
• Strong understanding of technologies and systems with hands on experience supporting various user groups
• Knowledge of Field operational procedures, processes, products, and services
• Proficiency with MS Office, Excel and Power Point (Intermediate)
• Experience in identifying, submitting and tracking IT system defects
• Experience in analyzing and reporting on complex situations
• Excellent communication skills – written, verbal and visual
• Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications / Competencies

• Familiarity with design software (e.g. Photoshop/InDesign/Illustrator/Canva)
• Strong attention to details
• Organizational skills
• 2 years+ experience in a similar role

Working Conditions

• Working hours: Monday to Friday
• Available to work overtime if needed

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 07/21/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.