DEPARTMENT OF SOCIAL DEVELOPMENT
REGIONAL USER SUPPORT ANALYST
(PAY BAND 3)
OPEN - INVENTORY
Central Office - Multiple Locations
The Department of Social Development is looking for motivated individuals to join the Business System Support unit as Regional User Support Analysts, based out of Central Office and supporting multiple offices throughout the province.
In this key role, you will serve as the primary support contact for users of mission-critical business systems. You will provide guidance and support to users as they learn and develop their skills, by leading engaging, interactive training sessions both in-person and online. Your focus will be on teaching users how to use the systems effectively and leverage essential features that support their daily tasks and responsibilities. You'll apply analytical thinking, troubleshooting skills, and acquired system knowledge to support users in resolving issues, delivering solutions that are both timely and effective.
The ideal candidate brings a customer-first mindset, strong communication skills, and a drive to mentor others. In this role, you'll work closely with other teams to find ways to increase user awareness and engagement. You'll thrive in a fast-paced, tech-focused environment where continuous improvement and professional development are part of the culture. A high degree of confidentiality, working within privacy and security standards, is required.

ESSENTIAL QUALIFICATIONS:
Bachelor's degree and a minimum of two (2) years related work experience OR a postsecondary diploma and a minimum three (3) years related work experience.
An equivalent combination of education, training and experience may be considered.
Written and spoken competence in English and French is required. Please state your language capability.
Applicants must clearly demonstrate the essential qualifications to be given further consideration.
ASSET QUALIFICATIONS:
Preference may be given to candidates that demonstrate experience in one or more of the following areas:

Experience in client relations/client service delivery.

Experience in end-user business system support.

Experience in coaching, guiding and/or training people on processes or systems.

Experience in case/care management systems.

Subject to the response to this competition, preference may be given to candidates who demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.
BEHAVIOURAL COMPETENCIES:
The successful candidate will possess the following behavioural competencies:

Client Service Orientation;

Effective Interactive Communication;

Analytical Thinking/Judgement;

Teamwork and Cooperation; and

Results Orientation

TECHNICAL COMPETENCIES:
The successful candidate will possess the following technical competencies:

Ability to Use Office Technology, Software and Applications

Planning and Organizing Skills.

Knowledge of Training/Instructional Techniques

OPERATIONAL REQUIREMENT: Travel throughout the province will be required and candidates will need a valid driver's licence.
Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

This competition may be used to fill future vacancies at the same level. We are an Equal Opportunity Employer, and we promote a scent-reduced environment.

Salary: $52,442 - $73,268 per annum
We encourage applicants to apply on-line or by mail at the following address by July 31, 2025, indicating competition number R76-2025-26-28.
This competition may be used to fill future vacancies at the same level.
Social Development
Human Resource Services
4th floor, 551 King Street
Fredericton, NB E3B 1E7
Telephone: (506) 462-5096
E-mail: [email protected]
We thank all those who apply however only those selected for further consideration will be contacted.
As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program who demonstrate they are among the most qualified, shall be given preference at the time of appointment.
We promote a scent-reduced environment.
We are an Equal Opportunity Employer.
The New Brunswick Public Service: Improving the lives of New Brunswickers every day!