Service New Brunswick

Technical Specialist

1 Year with possibility of extension

Open Competition (Fusion #14279)

R85-2025/26-169

Pay Band 6

Flexible Work Location Within New Brunswick

The Technology Services Division of Service New Brunswick is searching for an individual who would enjoy a meaningful and rewarding career in the support and advancement of large scale thin client solutions and virtual desktop services throughout the enterprise. As a Technical Specialist, you will provide technical leadership to a team that manages the delivery of published resources for a suite of software systems used by health professionals and government departments across the province. You will be supported by highly skilled teams, located throughout New Brunswick.

The Government of New Brunswick is seeking to establish a world leading position with respect to a digital society and the majority of these initiatives will be developed and supported by Service New Brunswick. We will see a significant and exciting transformation on how government delivers services to NB citizens. We are looking for people who want to be part of this transformation and make a positive impact on the lives of all New Brunswickers. This is your opportunity to become a member of our innovative and dynamic team.

Reporting to the Manager of Device Services, the Technical Specialist will be the most senior resource whose responsibilities will include but are not limited to:

• Develop, implement and maintain Client Computing principles, standards, frameworks, and strategies
• Develop Corporate Citrix, Imprivata, IGEL and thin client roadmaps and strategies
• Provide technical leadership and guidance to a group of Technical Analysts and Senior Technical Analysts
• Develop and validate standard operating procedures and related processes for Change, Incident and Problem Management that align with ITIL methodologies
• Monitor overall performance of the corporate Citrix / Imprivata / IGEL / Virtual Desktop environment and develop improvements for the quality and efficiency of the team's service delivery

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science, or a related discipline and a minimum of six (6) years of related experience OR a college diploma in a related discipline and a minimum of eight (8) years of related experience. Subject to the response to this competition, an equivalent combination of education training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with reviewing and creating processes and technical documentation, including ITIL methodologies
• Experience managing and maintaining Citrix 7.15 / 19.12 & Citrix Cloud DaaS environments
• Experience managing and maintaining Imprivata single sign-on and tap environment
• Experience managing and maintaining Thin Client environment including IGEL and HP Thin Pro
• Experience managing and maintaining licenses and contracts
• Experience with Enterprise Operating Systems - Microsoft Windows Enterprise 10 / 11 & Windows Server 2012R2/2016/2019/2022/2025
• Experience with IT automation and management solutions – Ex: ControlUp, etc
• Experience with Active Directory, O365, Group Policy administration
• Experience with VMWare products – VM Workstation, VDI, ESX
• Experience with server & desktop hardware / operating systems, networks and a demonstrated ability to keep informed of current advancements and trends
• Experience supporting IT infrastructure and service delivery preferably with a large enterprise organisation
• Experience with one or more of the following: SCCM, HPDM, IGEL UMS, Powershell

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position requires flexibility in working hours, which includes evenings and weekends. The successful candidates will be required to be on call for after-hours support.

On occasion, some travel throughout the province may be required.

Candidates will be required to undergo a Criminal History Clearance prior to appointment and must be willing to obtain a security clearance.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Initiative
• Client Service Orientation
• Effective Interactive Communication
• Results Orientation
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Specialized Subject Matter Expertise and Knowledge
• Consulting Skills
• Written Communication

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $76,622 - $101,920 annually – Pay Band 6 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?strType=c by using the "Apply Online" button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by Monday, July 7^th, 2025 and indicate competition number R85-2025/26-169.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!