Employment Opportunity: Housing and Ancillary Services - Operations Coordinator (full-time, permanent, subject to a probationary period)

Established in 1789, the University of King's College is Canada's oldest chartered university and is associated with Dalhousie University. A small and extraordinarily lively academic community located in Halifax (Kjipuktuk), Nova Scotia, King's is known nationally and internationally for its highly acclaimed interdisciplinary programs in the humanities, including its renowned Foundation Year Program, its professional programs in journalism and its fine arts programs in creative writing. King's is a community where students, faculty, alumni, and staff work to bring greater understanding, creativity, and compassion to the world.

Overview

Under the supervision of the Assistant Dean of Housing & Ancillary Services, the Housing and Ancillary Services - Operations Coordinator ensures a comfortable and safe living environment for residence students and summer guests. The Housing and Ancillary Services - Operations Lead oversees the day-to-day operations of housing at King's including the direct supervision of Residence Patrol and the Residence Front Desk. The Housing and Ancillary Services - Operations Lead will support the long-term strategic direction of the housing system including occupancy management, facilities maintenance and summer conference business.

Key Responsibilities

Housing Operations:

• Sole supervision of Residence Patrol
  • Hires, trains, and manages the daily operations of the Patrol team (approximately 25 part-time student employees, including student supervisors), including scheduling, timesheets and basic accounting /budgeting.
  • Responsible for the status and implementation of all policies and procedures relevant to the function of Patrol.
  • Participation and leadership in the incident reporting and follow-up/Residence Conduct process with Residence Life.
  • Lead staff meetings and 1on1 student employee development.
  • Broad knowledge of, and ability to instruct others in, emergency preparedness and serious incident response to train staff and lead a coordinated team.
• Sole supervision of the Residence Front Desk
  • Hires, trains, and manages the daily operations of the Residence Front Desk team (approximately 30 part-time student employees, including student supervisors), including payroll and accounting.
  • Responsible for the status and implementation of all policies and procedures relevant to the function of the Residence Front Desk.
  • Responsible for the duties associated to reception and the university switchboard.
  • Lead staff meetings and 1on1 employee development.
• Responsible for ensuring the day-to-day maintenance and upkeep of residence physical space in conjunction with Facilities Management and Ancillary Services including renovations, repairs, cleanliness, and inspections.
  • Follows up with Facilities Management to resolve outstanding issues (e.g. repairs and maintenance, leaks, pest control, heating issues).
  • Follows up with students to resolve issues impacting the physical space in residence, including submitting maintenance requests and complaints.
  • Works with the cleaning contractor to ensure cleanliness standards are established and maintained.
• Coordinates logistics for residence move-in day, winter break, holiday closures, reading weeks, and the transition between residence and summer business (and vice-versa).
• Oversees the residence room inspections process and takes the lead during all key times where systematic room checks are required, including all required communications to key stakeholders.
• Coordinates the "Swap and Drop" event annually (or as many times as required within each year).
• Strategically plans for the longevity of residence spaces including maintaining an inventory of residence furniture/appliances/items and spaces allowing for decisions to be made about repairs, replacements, discontinued use, and new purchases.

Administrative:

• Responsible for the daily administrative tasks in eRezlife (software designed for higher education institutions to manage student affairs, campus life, and residential operations) associated with keys, XMs, and reports.
• Responsible for the daily administrative tasks associated with the management of the tap card access system.
• Manages on-site logistics and support in response to emerging student or guest issues
• Oversees the effective communication of residence guidelines and polices, including updating and managing communication templates.
• Collaborates with the eRezLife system support team to optimize the use of eRezLife services and resources.
• Facilitates the "on-campus lockers" program.
• Responsible for managing the office supplies required for all of Housing and Ancillary Services at the direction of the Assistant Dean - Housing and Ancillary Services.
• Responsible for all liquor license administrative and reporting requirements at the direction of the Assistant Dean - Housing and Ancillary Services.
• Responsible for residence mail and packages.

Summer Conference Business:

• Coordinates with the Conference Services summer student supervisors to support the Conference Services student staff.
• Shares on-call responsibilities with the Assistant Dean - Housing & Ancillary Services during the summer business term.
• Supports the summer Conference Services business as required.

On-Call Responsibilities:

• Participates in the "Dean-on-call" rotation (typically 1 week out of 4 from September to May where there will be responsibilities to answer and respond to second tier escalation concerns overnight and on weekends/holidays).

Committee Membership:

• Participates on university committees relevant to the operations of Housing and Ancillary Services at the direction of the Dean of Students and/or the Assistant Dean - Housing and Ancillary Services.
• Contributes to the broader strategic goals of the University of King's College and the Enrolment and Student Life Office.

Completes other duties as assigned by the Assistant Dean - Housing & Ancillary Services.

Qualifications, Skills & Experience:

• Undergraduate degree required. A diploma plus additional direct experience in hospitality, conference services or housing at an educational institution will be considered equally.
• A minimum of 3 years of work experience in related field is required.
• Experience supervising a team - supervision of a team of student employees specifically is considered an asset.
• Demonstrates excellent communication and interpersonal skills.
• Must possess a high degree of creativity and problem-solving skills.
• Experience managing multiple competing tasks and priorities is required.
• Must have strong organizational skills and the ability to work effectively both independently and as part of a team.
• Established skills in Microsoft Office 365 applications are required.
• Experience working with residence and conference software tools, such as eRezLife and WebRezPro, is an asset.
• Experience with scheduling, timesheets, and basic accounting/budgeting would be considered an asset.

The above accountabilities are not intended to be an all-inclusive list of the duties and responsibilities of the position described.

Closing Date: July 18, 2025

Salary will be commensurate with level of education and experience. The starting salary range for this position is $48,990 - $54,009 (including a comprehensive benefits plan with enrolment in the Nova Scotia Public Service Superannuation Pension Plan). A stipend of $500 per Dean on-call weekly shift from September through May will be provided.

To apply for this position, please forward resume and covering letter to:

Pethrona Russell
Human Resources Manager
University of King's College
6350 Coburg Road
Halifax, Nova Scotia B3H 2A1
[email protected]

We thank all applicants for their interest, only candidates selected for an interview will be contacted.

The University of King's College is committed to diversity, equity, accessibility, and inclusion. We encourage and welcome applications from Indigenous persons (especially Mi'kmaq), persons with a disability, racialized persons, including persons of Black/African descent (especially African Nova Scotians), women, persons of a minority sexual orientation and/or gender identity, and all candidates who would contribute to the diversification of our community.