Warranty Advisor
At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you're a part of something bigger. We're proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"—your passion, your purpose, your potential.
Warranty Wizard Wanted! ????
Do you want to join a team at googles highest rated dealership in Saint John? Fundy Honda has been established for 40 years and continues to serve the community with endless vehicle options. We need a Warranty Advisor to join our amazing team where you will be responsible for supporting the service department with administrative work orders and warranty claims. Working closely with our service team, you will report to the Service Manager and have an opportunity to learn about the automotive service industry firsthand.
????Hourly Wage Range: $19.15 - $22.45
????Location: 160 Rothesay Ave, Saint John, NB, E2J 2B5
Responsibilities will include but are not limited to:
- Extends and completes P.D.I repair orders daily, maintaining P.D.I register of serial numbers and time
- Verifies all claims are accurately entered in repair orders by Service Advisors
- Prepares claims for submission, including proper authorization codes
- Determines and corrects rejected claims for resubmission
- Follows up every ten days and reclaims when necessary - any claims over thirty days old
- Matches and balances manufacturers' credit memos to file outstanding claims
- Files all paid repair orders and related documents after processing each credit memo
- Report any problems or out-of-line conditions to the Service Manager
- Reconciles and maintains warranty schedule
- Maintains claims follow-up and records
- Obtains authorization on major or unusual repairs before submitting to the factory
- Notifies Service, Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
- Corrects and resubmits all claims rejected by the factory due to error, etc.
- Processing all warranty claims and internal repair orders in a timely manner
- Supporting administrative processes with the service department
- Monitor all customer inquiries and requests on warranty issues
- Maintain consistent and up-to-date knowledge of vehicle parts and components
- Arranging invoices, scheduling appointments, and assisting in filing
- Assisting Service Department and Service Manager when needed
- Answering phones, emails, and any channels that customer uses to reach out to the dealership
- Coordinating special order parts requirements
- Ensures all safety policies and procedures in accordance with IAPA, WHMIS and company are strictly adhered to
- Dispatch work orders to alleviate the workload on service advisors
- Act as an internal service advisor to follow up on used vehicle recon and warranty work
Requirements:
- Previous experience in automotive service is considered an asset but not required
- Minimum 3 years experience in an administrative role
- Strong organizational skills and attention to detail
- Excellent customer service skills
- Computer proficiency and general knowledge of Microsoft Applications
Why You'll Love Steele Auto Group:
At Steele Auto Group, you're not just joining a company—you're joining a community. We're all about:
????A Fun & Supportive Team – Grow with a crew that backs you up every step of the way
????Flexible Health & Dental Plans – Six cost-shared options tailored to your needs.
????Career Growth – We promote from within and support your professional journey.
????Employee Discounts – On vehicle purchases, parts, and service.
????Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters.
????A fun, fast-paced culture – No two days are the same.
????Making a difference – Through community partnerships and exciting campaigns.
Steele Auto Group is more than just a workplace—it's a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we're proud to foster a workplace that's fair, inclusive, and full of opportunity for everyone.
Apply now and work your magic at Fundy Honda! ????
???? Learn more about us at www.steeleauto.com
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