Title: Travel Services Admin Clerk
Employee Working Location: Remote
Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :
Financial Reconciliation:

• Liaise with commercial accommodation establishments to collect folios and reconcile charges with credit card statements.
• Identify and address discrepancies in financial records, ensuring all transactions are accounted for accurately
• Monitor for signs of potential credit card fraud and report suspicious activity.

Data Management:

• Maintain and update booking trackers, ensuring complete and accurate records for all travel bookings.
• Utilize SharePoint and other organizational tools for efficient data management and record-keeping.
• Support travel service reconciliation documentation, maintain databases, and prepare reports.

Communication and Coordination:

• Provide high-quality customer service to CAEs, CRC personnel, and team members
• Relay updates, address challenges, and collect feedback to enhance procedures and practices.
• Work closely with CTPs and other stakeholders, offering support and reassurance.

Additional Responsibilities:

• Contribute ideas and feedback to improve departmental procedures and practices
• Provide surge capacity for booking and additional needs during new large-scale response activations, ensuring rapid deployment and operational readiness.
• Be available to be deployed anywhere in Canada and be able to perform tasks and responsibilities from the field during large-scale humanitarian events.
• Perform other duties as required, demonstrating flexibility and a willingness to adapt to changing needs and priorities within the organization.

What we are looking for :

• High school diploma or equivalent.
• Experience with financial reconciliation and data management preferred.
• Proficiency in basic Microsoft Excel functions, such as data entry, formatting, and creating simple spreadsheets, is an asset.
• Excellent communication skills in English; French proficiency is a plus.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a virtual setting.
• High level of computer literacy and comfort with digital work environments.
• Exceptional multitasking and attention to detail.
• Adaptive to changing work conditions and flexible in approach.

Working Conditions :

• All teams contributing to emergency response efforts directly or indirectly.
• All CRC roles are required to adapt work and priorities to support emergency response efforts, be present in person as required to support service delivery and deploy to emergency responses when appropriate and/or required (personnel availability and request for exceptions will be discussed with line management).
• For CRC roles that are assigned a function in the Emergency Relief operational structure (in field and virtual), personnel may be required to be part of an on-call roster and be available for scheduled on-call work.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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