Title: Senior Coordinator, CHW, Transportation

Employee Working Location: In-person

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Coordinator, CHW, Transportation supports the delivery of programs and services by assessing client needs, onboarding new clients, and ensuring compliance with established policies and procedures. This role actively contributes to identifying and implementing new or realigned initiatives by researching community vulnerabilities and service gaps, liaising with other organizations to foster partnerships, and supporting actionable implementation plans. This role also supports the evaluation of program delivery by recommending improvements and assisting in the development of program goals and objectives. Additionally, the role provides training, guidance, and recognition to volunteers, ensuring adherence to standards and policies.

In this role, you will

• Assess client needs on eligibility to access the program(s) according to established policies and procedures.
• Onboard new clients for program by reviewing program offerings, parameters, any associated costs, etc.
• Play an active role in researching, identifying, developing and implementing new or re-aligned services/initiatives.
• Liaise with community to determine vulnerability and gaps in program/services.
• Liaise with other community agencies/organizations regarding related services/initiatives to foster mutual understanding, coordination and partnerships.
• Aligns program objectives into actionable implementation plans.
• Evaluates service delivery, present findings and recommendations for improvement.
• Provide training, ongoing feedback, support and recognition to the volunteers who support the program and provide guidance and monitoring to ensure adherence to standards, practices and policies.
• Provides on-site support to management of vehicles.

What we are looking for:

• A minimum of 3 years of experience and a 1-2 year post-secondary certification/diploma in social services, or less experience if combined with a 3-year college diploma or university degree
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Relationship-building skills with community members, partners, and stakeholders.
• Experience in program coordination, community engagement, and leading initiatives.
• Experience working with diverse populations and vulnerable or underserved communities.
• Knowledge of community-based program delivery.
• A valid Driver's License and access to a reliable vehicle - a satisfactory Driver's Abstract is required
• Fluency in English is required, French is an asset.

Working Conditions :

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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