Closing Date: July 4, 2025 at 4:00 PM

INFORMATION TECHNOLOGY SERVICES

ITS provides UNB with professional information and communication technology services, leadership, and expertise to ensure the UNB community can achieve its goals with the support of the best technologies of today and advances of tomorrow.

WHAT WE OFFER

Full-time | Continuing | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 7:45 am - 4:00 pm | 36.25 hours per week (Summer Hours)

Additional Working Conditions:

• Flexibility in working hours including participation in occasional scheduled on-call after hours support and time shifting.
• Participation in after-hours emergency response.

Salary Range: $56,416 - $73,324 per annum (as of July 1, 2025)

YOUR FOCUS

Reporting to the Manager, Systems & Applications, the Senior Desktop Analyst operates enterprise wide UNB desktop and endpoint computing services in multiple environments through the efficient and effective delivery of new desktops, laptops, and mobile devices; the maintenance, support, and monitoring of existing services; providing endpoint consultation and developing approved system design. The position focuses on medium to high complexity activities, mentors team members and manages student assistants.

• Provide timely and professional support for ITS-managed labs, desktops, and applications by troubleshooting issues, resolving escalated problems, and responding to emergency outages after hours.
• Maintain availability, security, and performance of ITS-managed systems by installing and configuring updates, patching software, testing deployments, and documenting operational procedures.
• Define standards and best practices for desktop system and application architecture; guide Level 1 staff and student workers, and recommend discontinuation of low-value architectures.
• Deliver reliable new and refreshed desktop systems by creating OS images, deploying standard and specialized applications, performing quality testing, and supervising implementation.
• Monitor and analyse desktop system and application performance using logs, alerts, technical lists, and metrics to generate reports on capacity, performance, and other indicators.
• Mentor team members by modelling best practices, sharing knowledge, offering feedback, and identifying skill gaps or points of reliance in collaboration with Operational Managers.
• Manage student employees by leading recruitment and onboarding, assigning work aligned with skill levels, supporting professional interactions, and supervising extended Help Desk hours.

WHAT YOU BRING

• Bachelor's degree in Computer Science, Information Systems or Engineering
• 8 years progressive experience with systems analysis in the personal computer area operating systems and applications
• 2 years recent experience with application packaging
• 2 years recent experience with Microsoft Intune

Additional Strengths

• Able to work independently or as part of a team.
• Ability to prioritize work, apply departmental standards, and meet deadlines.
• Ability to adapt to changes in work environment.
• Embrace and adapt to new technologies.
• Initiative to independently learn new technologies.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)

This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.