Req Id: 424312

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the centre of Bell's transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You'll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

This is a highly specialized and critical role within our organization. The Consultant, Human Resources is responsible for receipt and management of complaints of employee misconduct, including harassment and violence, discrimination, retaliation, and other workplace issues. This role requires a commitment to confidentiality, fairness and a dedication to resolving workplace issues effectively and efficiently.

• Receive and resolve complaints: Receive, document, respond, and manage complaints of harassment and violence throughout the resolution process lifecycle.
• Mediate and facilitate conflict resolution: Employ conflict resolution techniques and strategies to mediate disputes, facilitate constructive dialogue between parties, and reach mutually acceptable solutions.
• Provide guidance and advice: Offer guidance and advice to employees, clients, and other stakeholders on policies, procedures, and ethical conduct, promoting awareness and understanding of organizational values.
• Develop and implement policies: Contribute to the development and implementation of policies and procedures related to harassment, discrimination, and other areas of concern, ensuring they are clear, fair, and effective.
• Conduct training and awareness sessions: Deliver training and awareness sessions on harassment, discrimination, ethical conduct, and other relevant topics, promoting a positive and inclusive work environment.
• Maintain confidentiality: Maintain strict confidentiality regarding all complaints, investigations, and other sensitive information, ensuring privacy and discretion.
• Prepare reports and documentation: Prepare detailed reports summarizing investigations, findings, and recommendations, providing clear and concise documentation.
• Collaborate with stakeholders: Work collaboratively with various stakeholders, including management, human resources, legal counsel, and other relevant departments, to ensure effective resolution of complaints and implementation of recommendations.
• Promote a culture of ethical conduct: Champion a culture of ethical conduct and integrity within the organization, fostering a climate of trust and respect.

• Bachelor's degree in law, human resources, social work, or a related field, demonstrating a strong foundation in relevant knowledge and principles.
• Minimum of 5 years of experience working as a Human Resources Consultant, investigator, or in a similar role, demonstrating a deep understanding of complaint resolution processes and conflict management techniques.
• Ability to analyze complex situations, demonstrating a keen eye for detail and a commitment to thoroughness.
• Exceptional verbal and written communication skills, enabling clear and effective communication with individuals from diverse backgrounds and levels of experience.
• Ability to maintain impartiality and objectivity in all interactions, ensuring fair and unbiased handling of complaints and investigations.
• Adherence to the highest ethical standards, demonstrating integrity, honesty, and a commitment to fairness.
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

• Ability to maintain strict confidentiality regarding sensitive information, ensuring privacy and discretion in all interactions.

• Understanding of applicable laws and regulations related to harassment, discrimination, and other relevant areas, ensuring compliance and best practices.

• Proficiency in conflict resolution techniques and strategies, including mediation, negotiation, and facilitation, enabling effective resolution of disputes.

• Ability to develop and deliver training programs on harassment, discrimination, ethical conduct, and other relevant topics, promoting awareness and understanding.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Toronto

Work Arrangement: Hybrid

Application Deadline: 06/25/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada , QC , Montreal

Bell, one of Canada's Top 100 Employers.