The Opportunity

Company, Department: Nova Scotia Power, ED Permit Center

Location: Lakeside/Halifax, Nova Scotia

Type of Employment: 3 Regular Full-Time, 1 Temporary Full-Time

Closing Date: June 15,2025

Note: We are currently hiring three (3) regular full-time and one (1) temporary full-time Permit Associates to join our team.

As a Permit Associate, you will serve as a key point of contact for our electrical contractor network. You will be responsible for managing the permitting and inspection process, maintaining contractor records, and providing exceptional customer service in a fast-paced call centre environment.

You may be asked to work additional hours when the business requires, including supporting emergency/storm situations which could fall within a 24-hour, 7 day per week operation.

Key elements of this role include:

• Navigate and manage applications related to permitting and inspections
• Create, edit, cancel, and refund permits (including expired and outstanding permits)
• Maintain accurate contractor records
• Schedule inspections and discuss associated fees
• Generate and distribute reports
• Provide voice-based customer service and support
• Ensure compliance with all Occupational Health and Safety regulations

These skills will make you successful:

• Minimum of Grade 12 education
• Customer service experience is required
• Proficiency in Microsoft Excel and Word
• Strong organizational and multitasking abilities
• Excellent verbal communication and interpersonal skills
• Ability to manage high volumes and work with urgency
• Detail-oriented with a high standard of accuracy
• Experience with CIS and Maximo software is considered a strong asset
• Previous experience with Wiring Inspections and/or Wiring Permits is an asset
• Bilingualism is considered an asset

We are looking for someone who will:

• Prioritize health, safety, and environmental responsibility
• Embrace change and support workplace flexibility
• Build respectful, inclusive, and collaborative relationships
• Demonstrate integrity and a commitment to operational excellence
• Are proactive, curious, and make informed decisions aligned with business goals

If you're ready to bring your skills to a dynamic team and contribute to powering Nova Scotia's future, we encourage you to apply!

Learn more about our culture and values

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by June 15, 2025 and let us know why this role is right for you.

The perks of joining our team? We offer:

• Flexibility: One flexible remote workday.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: A comprehensive benefits plan and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.