Title: Clerk, Contact Centre and Travel Services

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Perform administrative duties such as data entry, record-keeping, filing, organizing documents and files, and ensuring accuracy.
• Update records, trackers and databases, cross-reference various records, and produce relevant reports.
• Identify, and escalate as appropriate, discrepancies and irregularities in records.
• Liaise with internal personnel and external vendors to address gaps in documentation.
• Participate in projects with a moderate degree of complexity and scope.
• Assist with the reconciliation of financial transactions, invoices, bookings, and folios to validate accuracy and ensure timeliness.
• Ensure compliance with all relevant laws, regulations, and organizational policies, including reporting requirements.
• Assist in internal reviews, providing requested documentation and resolving discrepancies when needed.
• Identify opportunities to streamline and improve administrative processes and procedures for greater efficiency.

What we are looking for:

• Qualifications include a minimum of 1-3 years' experience and a 1-2 year post-secondary certification/diploma, or less experience if combined with a 3-year college diploma or university degree and/or an equivalent combination of education and experience.
• Proficiency in standard computer applications (Microsoft Office Suite) including intermediate Excel proficiency.
• Experience in clerical or administrative roles, particularly in finance.
• Ability to identify and analyze problems using standard procedures and organizational knowledge, applying independent judgement to develop solutions, and escalating issues beyond standard methods or expertise.
• Ability to interpret and delivery non-routine information, clarify client needs, offer solutions, and resolve escalations in new or sensitive situations, requiring diplomacy, empathy, and the application of communication skills to achieve client satisfaction.
• Fluency in English is required; French is an asset.

Working Conditions

• No unusual physical effort required.
• Regular requirement for a moderate degree of concentration and attentiveness.
• Regular requirement for a moderate level of detail/precision.
• Will be working primarily in an office environment.
• Extended work hours and work outside of regular business hours may be required during emergencies
• As we work with and support people (managers, colleagues, clients/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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