Employer

The Newfoundland and Labrador Medical Association (NLMA) is the voice of organized medicine in Newfoundland and Labrador, Canada and is headquartered in St. John's. A non-profit professional organization funded primarily by its members, it represents the political, clinical, and economic interests of the province's medical profession with governments, stakeholders, media, and the general public. It also advocates on behalf of patients for a fair and equitable health care system.

Program Overview

The Family Practice Renewal Program (FPRP) is a joint initiative of the NLMA and the Department of Health and Community Services (DHCS). FPRP recognizes that improved population health and health system sustainability requires a renewed focus on primary health care reform, and on family practice reform in particular, and that family physicians have an important role to play in the improvement and full integration of primary care and primary health care services and supports. FPRP has four core initiatives: Family Practice Networks, Fee Code Program, Practice Improvement Program, and the Blended Capitation Program.

Family Practice Networks (FPNs) provide mechanisms to enable community-based family physicians at the sub-regional or regional levels to identify and address common health care goals/gaps in local communities to improve population health outcomes. This may be in collaboration with their Newfoundland and Labrador Health Services (NLHS) counterparts, community-based organizations or municipalities. The structure also provides mechanisms for physicians to pursue opportunities to enhance recruitment and retention efforts in their local areas.

Each Family Practice Network is a not-for-profit corporation organizing and promoting the participation of physicians in their region in activities that ultimately improve the delivery of primary health care services. The program is administrated by the FPRP and overseen by the Program Manager, Family Practice Networks Program.

Job Summary

Reporting to the FPRP Program Director, the Program Manager (FPNs) is primarily responsible for coordinating strategic activities of multiple independent FPNs with a regional mandate, into a provincial and strategic framework to support the overall advancement of Family Medicine within Newfoundland and Labrador. The role has governance as well as operational oversight in partnering with the FPNs Executive Directors and their Physician-led Boards in meeting the goals of the program to advance family medicine.

The role also has several other functions including:

• Budget management: overseeing and ensuring that services provided are within the approved annual budget.
• Direct Supervision: supervising Program Specialist(s) assigned to the program to support the FPNs.
• Lead Collaborative Services Committees (CSCs) - partner engagement, design, development, and ongoing maturation of CSCs based on agreement between Newfoundland and Labrador Health Services (NLHS) leadership, FPN Board Directors, FPRP.
• Organizational Development (FPNs)-community development, capacity building, facilitation, coaching, strategic process design, leadership in collaboration with FPNs.
• Stakeholder Relations - lead and engage provincial and regional stakeholders on FPRP mandate awareness, alignment and integration of FPRP mandate with provincial and regional related strategic plans.

Responsibilities & Duties

Build, develop and lead effective relationships with NLHS leadership, FPN Board Directors and EDs, other health system stakeholders in view of FPRP mandate and integration of related "mechanisms" to support health system transformation

Build and develop relationships with other health leaders throughout Newfoundland and Labrador, and the country.

Think and act as a strategic and trusted advisor to NLHS leadership, FPN Physician-led Boards, as well as Governmental leadership (Department of Health?of Community Services).

Collaborative Services Committees (CSCs) - Work with FPNs to engage and mobilize physicians to take collective action, in partnership with their respective regional NLHS leadership and community partners, to create a vision, build capacity, find common ground via partnership development to address local patient care needs.

Support collaboration on early to ongoing design, development of CSC related priorities with CSCs and related stakeholders.

Support establishment, development and integration of new models of team-based care with NLHS leadership, related governance structures, other resources, physicians, other health care providers, to address needs surrounding shared liability, risks, reporting structures, policies, practices, model design, Interprofessional education & collaboration in view of physician integration

Lead design of all evaluation and planning for FPN program, including CSC initiative.

Lead continued design and development of FPN program framework, operational standards and infrastructure (including governance & leadership, structure, legal and financial) to ensure long-term sustainability of program.

Lead and maintain strong relationships with key provincial stakeholder groups within and external to the program through regular consultation and support for mutually beneficial initiatives.

Complete other duties as required to support the priorities and initiatives within the program.

Education & Experience

This position requires a Masters degree in Business Administration, Health/Public Administration, Health Policy, Organizational Development, or a related area. Certified Health Executive credential would be considered an asset. At least five years' experience in similar work, or equivalent combination of education and experience. Previous orientation to community & organizational development (theory, approaches). Knowledge on health policy, primary health care design, physician practice models, evaluation, management consulting. Experience working with physicians, government, non-profits, and health authorities/services & stakeholders, would be considered assets.

Knowledge, Skills & Abilities

• Demonstrated collaborative leadership style, ability to inspire trust with a focus on building and facilitating healthy communication and relationships.
• Demonstrated experience in leading and supporting senior health officials through various stages of change.
• General knowledge of human resource management and personnel development.
• Previous experience supervising staff.
• Work in and navigate risks versus mandate when direction is unclear across stakeholders.
• Understand potential impacts while managing risks versus strategy, with complex decision making.
• Excellent facilitation skills, for small venues as well as large groups - both in person as well as virtually.
• Excellent listening, negotiation and investigative query skills.
• Results-oriented, demonstrated project management, strategic planning skills.
• Ability to analyze, conceptualize, design, manage all aspects of program development and delivery.
• Comfortable with ambiguity and navigating complex content and process.
• Ability to handle stressful situations, multiple tasks, and to pursue objectives.
• Ability to meet tight deadlines.
• Knowledge of program and policy design, and evaluation.
• Ability to prepare background and briefing documents on various health policy issues.
• Understanding of negotiating processes and strategies.
• Ability to analyze problematic issues and facilitate resolution.
• Proficiency in Outlook, Teams, Word, Excel, and Acrobat in a Windows environment.
• Familiarity using cloud-based file systems, such as OneDrive and SharePoint.
• Ability to work in English.
• Ability to effectively communicate orally and in writing.
• High attention to detail.
• Strong time management and organizational abilities.
• Ability to work as a member of a team or independently.

Compensation & Benefits

The 2025 salary range for this position is $103,200 to $139,600, with placement commensurate with education and experience. The NLMA also offers a competitive benefits package, including:

• Annual leave starting at 25 days per year
• Health, dental, life, and accidental death & dismemberment insurance
• Pension plan
• Parental leave program
• Employee and family assistance program
• Employee wellness spending account
• Professional development support

Work Location & Hours

This hybrid working position is open to residents of Newfoundland and Labrador; virtual applicants from outside the province will not be considered. Regular work hours are 9 AM to 5 PM, Monday to Friday, with flexibility required to work outside these hours.

Travel will be required on occasion; travel is estimated to be between 20-30% of the employees' overall work hours. Applicants are required to attend in-person meetings in the St. John's area once a quarter. Travel to and from these meetings will be at the applicant's expense.

Application

The NLMA is committed to a work environment that celebrates and encourages diversity, equity, and inclusion. Candidates from all backgrounds are encouraged to apply. Individuals with disabilities will be provided accommodation to participate in the recruitment process, and to perform job duties and avail of employment benefits.

Please submit application by June 10, 2025 via the NLMA Employment Opportunity Application Form (https://nlmaforms.formstack.com/forms/employment). Only those selected for an interview will be contacted.