Tideview Terrace Position Posting: Full Time- Permanent Position
Neighbourhood Manager - Support Services Lead, Digby NS
Posting Closes: June 10, 2025 at 2pm
Send Application and Resume to: [email protected]

Tideview Terrace, an Eden Alternative Registered Long Term Care Facility located in Digby NS, serving 90 residents and operates on an annual budget of $12M. We are seeking a Neighbourhood Manager - Support Services Lead. The Neighbourhood Manager is a full time position and part of the senior management team reporting to the Administrator.

This position has primary responsibility for the overall coordination and management of a Neighbourhood of 18 residents plus staff; for the leadership, and promotion of the Eden Alternative Philosophy of Care; and as Lead Representative of Tideview Terrace for support services. As a member of the senior management team the successful incumbent will participate in discussions and activities related to the operation of the organization which may include strategic planning, policy and procedure development, education, acquisition, utilization and monitoring of both fiscal and personnel resources.

Role/ Key Responsibilities:

• Lead and support staff in care partnering with Residents, direct and manage all Human Resource aspects for employees (all disciplines) assigned to the Neighbourhood (approximately 40-45 employees per Neighbourhood).
• Coach and supervise a cross-functional neighbourhood team.
• Facilitate and foster through words and actions the evolution of the Eden Alternate Philosophy in support of furthering resident centered/directed care.
• Play a leadership role by inspiring, demonstrating and encouraging all Neighbourhood employees to create/enhance a life worth living and mitigate loneliness, boredom and helplessness for Residents.
• Play a lead role in the orientation of new residents and families to the Neighbourhood and Tideview Terrace.
• Plan, direct and promote operations within the Neighbourhood as a strategic priority for Tideview Terrace to maintain the safety of Residents, staff and visitors, at all times.
• Communicate with Residents and Family Members within assigned Neighbourhood as the "Person in Charge", addressing Resident and Family issues.
• Utilize continuous quality improvement principles and evidence based decision making processes to ensure delivery of quality care and services to Residents.
• Recruit, interview and hire new employees, soliciting functional expertise as required.
• Provide support and guidance to the other Neighbourhood Managers in the management of support services roles (environmental services, laundry and dietary) which includes ensuring staff work within the philosophies, policies, procedures and recognized provincial and national standards.
• Provide leadership to all staff and take action to ensure knowledge and execution of Environmental Services and Infection Prevention and Control best practices throughout Tideview Terrace pertaining to food services and environmental services remain current.
• Collaborate with nursing team lead on the revision, development and implementation of Infection Prevention and Control policies, procedures and staff education based on current recognized provincial and national standards.
• Collaborate with Clinical Dietitian to ensure health and food safety standards are adhered to by staff and assist in the management of food service operations ensuring safe, high quality food products and services are being delivered to the residents, staff and visitors.
• Take a role in supporting the OHS program work and its related components.
• Participate in the formulation of educational programs and access, organize, and provide educational opportunities to address such needs.

Qualifications:

The ideal candidate will have the following qualifications:

• Registered Dietitian, Allied Health Professional with experience in support services management, licenced in the Province of Nova Scotia
• University Degree in relevant field, preference given to a health care field
• Various Training / Certification in elder care
• Post professional training in leadership / management
• Knowledge and experience in a LTC environment or health care environment preferred
• Knowledge of LTC Infection Prevention and Control programs and requirements, and training in this field considered an asset
• Certification in Advanced Food Safety Training considered an asset
• Prior training as a Certified Eden Associate, Vivage Neighborhood Guide, Person Centered Leadership Model, Art of Hosting, LEAN in LTC, PATH, and InterRAI considered an asset.
• Solid communication skills and proven ability to work collaboratively with others
• Solid understanding of scheduling in a unionized 24/7 environment
• Service orientated with ability to build relationships and create win/win situations
• Excellent listening, negotiation, team building and problem solving skills
• Ability to negotiate sensitive conflict resolution situations
• A "big picture" thinker and change agent with a propensity for continuous learning
• Proven ability to manage multiple projects at the same time and meet deadlines
• Proven ability to make timely, effective decisions in a fast paced, changing environment
• Solid computer literacy skills including proficiency in MS Suite of applications such as Word, Outlook, Teams and Excel, InterRAI, and scheduling software.
• Proven initiative researching and implementing best practices which apply within a resident-directed care environment.
• Flexibility to work non-standard hours if required