Title: Program Clerk-CHW (Summer Student)

Employee working location: In-person (Brantford, ON)

Employment status: Co-op/summer Student (2 months)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024 we are committed to having an accessible, diverse, inclusive and barrier-free work environment.

In this role you will:

• Respond to inquiries regarding the program assessing client eligibility, creating files in database and updating files as required.
• Helps with the packaging of meals, greeting the volunteers and sometimes when needed delivering meals.
• Answers telephone calls and redirects and attends persons inquires.
• Prepares meal bags for next day deliveries
• Takes requests from clients and volunteers
• Provides reports as required
• Performs other duties as needed

What we are looking for:

• Customer service experience in person and on the telephones is an asset
• Strong verbal and written communication skills
• Working knowledge of Microsoft programs
• Self-starter with strong organization skills
• Proven ability to be a supportive team member
• A full valid G license is an asset

Working conditions:

• The majority of work is performed in a friendly office environment that is clean and comfortable located in the Burlington Branch of the Canadian Red Cross.
• Hours of service are based on a 30-hour week, Monday to Friday
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time , we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).