Position: Security Dispatcher

Site: Cushman & Wakefield
City: One Queen Street East, Toronto
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Status: Full-Time

Hours: - Continental Nights - 1900-0700
Pay Rate: $19.89/hr

Internal Posting: May 20,2025
Internal Closing: May 27, 2025
External Closing: Jun 2, 2025

To continuously monitor and operate all systems in the Security Operations Centre. Systems include but are not limited to, all communication systems, communication logs/audits, CCTV,
access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with Cushman & Wakefield and CPPIB representatives and their guests; assist the Supervisors in ensuring that all security guards adhere to procedures.

Highlights:

• Leverage your in-depth security knowledge to lead and manage the security team, effectively assigning tasks and ensuring their efficient execution;
• Proactively identify areas for improvement in security processes and implement necessary changes;
• Lead the response to incidents, and emergencies (including but not limited to fire control, use of force, de-escalation, and medical situations). Apply your first aid, CPR, Narcan, and AED certifications when necessary;
• Conduct proactive and highly visible patrols of assigned areas to maintain a safe and secure environment for all;
• Comprehensive knowledge of the trespass to Property Act (TPA) and Arrest without warrant (S494).

Job Duties and Responsibilities:

• Demonstrate a proven track record of conducting and reviewing audits for radios, cameras, inventory, and keys to maintain a secure environment;
• Prioritize outstanding customer service by providing exceptional support to tenants, guests, and visitors;
• Oversee the efficient review, update, and closure of reports, ensuring all documentation is accurate and up to date;
• Diplomatically enforce property standards while maintaining peace and security;
• Effectively monitor CCTV surveillance systems, promptly identifying and responding to any suspicious or unauthorized activities;
• Maintain exceptional observational awareness and attention to detail, proactively identifying and addressing potential security threats;
• Foster a positive and collaborative work environment by utilizing your strong interpersonal skills and emotional intelligence;
• Ensure you hold all necessary certifications and training required for security roles;

Technical Requirements:

• Proficiency in Microsoft Office applications including MS Word, MS Excel, and Outlook;
• Expertise in daily report writing (DAR) and incident report writing using Perspective Application;
• Strong email communication skills for clear and concise written communication;
• Thorough knowledge of fire safety plans and emergency evacuation procedures;
• Authorized to legally work in Canada

Security System Knowledge:

• Access control systems: CCURE 9000 Monitoring Station, Habtech, and CCURE 9000 Administration Station;
• CCTV monitoring: Indigo Vision Control Center;
• Key control systems: Keypro 3 & Keytrak;
• Elevator Management Systems: EMS Panorama 2.0, OTIS;
• Critical event management: MIR3;
• Work order generation: Angus Work Order;
• Fire alarm systems: Knowledge to put buildings on & off global bypass, sprinkler bypass & node bypass (Simplex Fire System);
• Parking E-hub System: Thorough understanding of the system's operation;

Additional Skills:

• Ability to work in a challenging, fast-paced, multi-tasking environment;
• Flexibility and adaptability to deal with diverse situations and people;
• Quick learner with effective time management skills;

Site Specific Duties:

• Supervisor Updates: Inform supervisors about any issues that might affect security services or staff performance;
• Recommendations: Proactively suggest improvements to supervisors;