At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The Supervising Associate plays a pivotal role in leading the strategic deployment, planning, delivery, and compliance of Business Consulting, People Consulting, and Consulting-wide programming. They are expected to be involved with cross-service-line learning and other key learning initiatives as they arise. This role promotes overall synergies with the firm's learning strategies. By managing a diverse array of learning operations functions—including vendor management, budgeting, and stakeholder experience management—the Supervising Associate ensures seamless integration and execution of learning programs. This role requires a dynamic lead who can balance autonomy with collaboration, driving the firm's learning initiatives forward and ensuring they are executed with precision and excellence.

In this role, the Supervising Associate collaborates closely with the Learning Manager (LM) and Learning Leader (LL) to conduct needs assessments to identify learning requirements, lead the design and execution of learning events, and develop comprehensive deployment plans. These plans forecast the number and location of classes, webcasts, and eLearnings, identify target learners, outline communication needs, and prepare and assign instructors. The ideal candidate will possess robust project management skills and extensive experience in overseeing learning operations, enabling them to work independently while adopting a consultative approach to meet business needs effectively with the right team members.

Your key responsibilities

• Conduct needs assessments to identify learning requirements and develop innovative solutions for emerging needs.
• Responsible for the end-to-end planning, and deployment of complex, multi-day onsite, offsite or virtual learning programs, as well as networking and social events related to those programs.
• Responsible for the delivery of high-profile virtual and in-person business-sponsored sessions (one-time-offerings) to ensure best practices are being adhered to and continuing education credits are awarded efficiently.
• Monitor and review consumption reports produced by LCs and report on key metrics to L&D leaders and competency leaders, anticipating their needs and proposing effective strategies.
• Lead and create engaging learning materials (e.g., strategic presentations, event registration sites, SharePoint site, etc.
• Lead Train-the-Trainer and Facilitator Preparation meetings as required
• Organize and participate in post-session debriefs with facilitators (and other stakeholders) with a focus on continuous improvement
• Deliver learning updates at key meetings (e.g., competency and sub-service-line town halls)
• Monitor annual sub-service-line and competency L&D budget, accurately accruing expenses and forecasting spend.
• Reporting out to L&D and business leadership on budget uptake, forecasting spend and informing key decisions.

Skills and attributes for success

• Strong vendor and facilitator management skills
• Proficiency in learning management systems (LMS) and e-learning platforms
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel across levels, and support staff
• Demonstrated ability and confidence working with technology and learning new software
• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Strong written and verbal communication skills and ability to work effectively with multiple groups across learning and the business
• Strong attention to detail
• Strong coaching, consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• Must have proven track record of successfully juggling competing priorities, multiple projects, and senior stakeholders with varying perspectives
• Proven ability to cultivate and maintain stakeholder relationships

To qualify for the role, you must have

• 3+ years of experience in a program management role
• Experience working with a LMS (preferably SuccessFactors)
• Proficient in advanced capabilities in Excel and PowerPoint (use of pivot tables and v-lookup)
• Proficient in Zoom, MS Teams, Office 360 and SharePoint
• Bilingualism in English and French is an asset

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY's workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It's yours to build.

EY | Building a better working world

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