Req Id: 424060

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Consumer and Small business team you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it's not just the options we provide, it's how we provide them. On this team you'll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

As a key member of the Channel Management, Loyalty & Base Marketing Team, the Specialist is responsible for identifying new opportunities and strategies to improve customer loyalty to achieve churn reduction. We actively lead cross-functional projects, analysis and develop communications across aimed to drive highly effective customer value and retention conversations through channels. . You will work with a wide variety of teams across Bell to deliver on initiatives, including operations, channels, marketing, pricing, product, and business intelligence

If you are someone with passion, fresh ideas, and an ability to influence others, you may be the right person to join our team.

• Lead strategic channel marketing communications and programs across brands and business units; from ideation to process development and approach to execution and post-mortem result analysis
• Collaborate with cross-functional teams to deep dive into channel opportunities or problems and propose solutions,
• Actively review, and communicate value propositions channel communications to enhance marketing priority elevations; develop clear and concise positioning statements, training and channel coaching resources
• Analyze customer data and reports to provide recommendations that drive growth and performance improvements
• Stay up to date on market trends, technology advancements and competitive changes

• Strong project management, organizational skills and the ability to influence others
• Excellent communications skills, both written and verbal (ability to effectively communicate and present at all levels)
• Strong analytical and intuitive skills – ability to problem solve
• Attention to detail with an ability to analyze numbers and convey clear insights
• Highly organized, independent, and ability to handle multiple projects

• Flexible and able to comfortably operate in an ever-evolving & changing environment
• Advanced skills in MS Excel and PowerPoint

• Experience in Project Management and Communications
• Experience using MicroStrategy, Tableau & SQL
• University degree with a Business, Economics, Marketing, Statistics and/or related discipline
• Experience in a large organization and the ability to work with cross functional stakeholders

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 05/23/2025
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.