Office of the Ombud
Senior Business Analyst
Open Competition
Full time
Fredericton

ABOUT THE OFFICE

The Office of the Ombud for New Brunswick is seeking to fill the position of Senior Business Analyst. This is a full-time permanent position.

The Ombud is an independent officer of the Legislative Assembly, who assists people and public sector organizations with their concerns by conducting impartial investigations, making recommendations, and providing guidance to ensure people are treated in a consistent, fair, and reasonable manner and that their rights to information and privacy are protected. The Ombud can investigate complaints involving provincial government departments and other public sector organizations, as well as organizations that may hold personal health information.

The majority of the workload within the Office is associated with complaints related to Administrative Fairness (where someone believes they have not been treated fairly by a public sector organization) and complaints related to Information and Privacy (where someone believes a public sector organization has not responded properly to an access to information request or that the privacy of their personal information has not been protected). Some employees are assigned to operational support functions which are needed to ensure that the Office can fulfill its mandates.

WHY YOU SHOULD JOIN US

By joining Ombud NB, you will be part of a dedicated team focused on promoting fairness, transparency and accountability in public administration. You will have the opportunity to make a meaningful impact by strengthening the public's trust in the provincial public sector across New Brunswick.

We offer a supportive and rewarding work environment complemented by a comprehensive benefits package. This includes paid vacation and sick leave, a health and dental plan, life insurance, long-term disability coverage, and participation in the Public Service Shared Risk Pension Plan. Employees also have access to an Employee and Family Assistance Program (EFAP), providing valuable services to support their well-being.

This is a unique opportunity to contribute to a respected office that plays a vital role in ensuring fairness, transparency, and accountability in the public sector across New Brunswick – join us today!

ABOUT THE POSITION

The Senior Business Analyst (SBA) is responsible for supporting the Office in modernizing its operations and ensuring that it can rely on up-to-date technology, streamlined work processes to meet performance targets, and information management practices that safeguard the confidentiality and privacy of our files. The SBA serves as the Office's subject-matter expert in case management systems; caseload data analysis and reporting; information technology; operational procedures and workflows; information management; and project management for major initiatives (e.g. case management system modernization etc.).

The Senior Business Analyst's main responsibilities are to manage the Case Management System (CMS) and other IM/IT systems, conduct caseload analysis to support investigations and performance targets, and provide subject matter expertise in information management, process improvements, project management. To accomplish these responsibilities, the Senior Business Analyst is required to:

• Have expert-level knowledge of the CMS and other IM/IT systems
• Analyze large volumes of data to identify, monitor, and report on trends
• Demonstrate knowledge of project management methodology and the ability to use project management software
• Be able to appropriately plan and prioritize their responsibilities to ensure that performance targets are met, as well as their obligations on project teams

A full list of duties and responsibilities is available by requesting a copy of the work description for this position.

ESSENTIAL QUALIFICATIONS

Applicants must clearly demonstrate in a cover letter the following essential qualifications to be given further consideration.

Education

University degree in business administration, information technology or other relevant field to the position, and a minimum of five years of related work experience. An equivalent combination of education and experience will be considered.

Experience

• Experience in project management related to information technology
• Experience in business process improvement initiatives
• Experience in workload data and trend analysis
• Experience in leading multi-faceted projects independently, and as part of a team environment
• Experience working in a fast-paced and deadline-driven environment

ASSET QUALIFICATIONS

Preference may be given to candidates that indicate in a cover letter that they demonstrate one or more of the following asset qualifications, in addition to the essential qualifications:

• Experience in the planning, procurement, development, testing, data migration, deployment, implementation and updates for case management systems
• Experience in information management
• Experience conducting audits to verify data integrity and security, as well as ensure appropriate file maintenance.
• A minimum of "yellow belt" Lean Six Sigma qualifications or equivalent
• Business Analyst Certifications

SELECTION CRITERIA

As part of the selection process, candidates will be assessed on the following:

Knowledge

• Knowledge of the role, responsibilities and mandates of the Office of the Ombud
• Knowledge of business process improvement principles and their application
• Knowledge of project management principles and their application

Competencies

• Analytical Thinking/Judgment
• Client Service Orientation
• Creative Thinking/Innovation
• Effective Interactive Communication
• Initiative
• Results Orientation

Abilities

• Analyze large volumes of data to identify, monitor, and report on trends
• Communicate processes and procedures in plain language

LANGUAGE REQUIREMENTS

The position requires competence in English. Competence in French will be considered an asset. Language proficiency may be assessed by administering the Government of NB Language Proficiency Evaluation. Candidates who have recently undergone this evaluation (within the last two years) may provide a copy of their evaluation results.

OTHER REQUIREMENTS

Successful candidates will be required to undergo criminal history and security checks prior to appointment.

Successful candidates will be required to undertake an oath of office related to the specific obligations of the Ombud, namely with regard to impartiality and confidentiality of information.

EMPLOYMENT INFORMATION
Location: The position is located in Fredericton.

Salary: Management and Non-Union Pay Plan, Pay Band 5 ($2,536 - $3,542 biweekly, depending upon education and experience).

HOWTO APPLY

Individuals interested in applying for this position must send a cover letter indicating how they meet the essential qualifications for this position and an updated resume no later than June 13, 2025 by email to: [email protected] .

For more information and/or a copy of the job description, please contact Amy Cronkhite at (506) 453-2789 or by email.

We thank all those who apply, however only those selected for further consideration will be contacted.