Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary:

Reporting to the Team Leader, Client Solutions, you will be responsible for managing interfaces and administering eligibility files for the group insurance business. In this role, you will perform daily tasks related to data loading and validation. You will work in close communication with various internal and external stakeholders throughout the process.

You will employ a process improvement approach, make recommendations and foster automation in the development of tools to facilitate the administration of group insurance plans. You may also be called upon to work on the implementation of new autoloads and/or maintenance.

Key Responsibilities:

• Manage and perform various administrative tasks independently.
• Ensure tasks are completed in a timely and thorough manner.
• Validate changes and keep systems running smoothly (reporting, data, evaluations).
• Update data in internal systems, including peer reviews.
• Document and update administrative procedures and client requirements.
• Suggest process enhancements and support automation of work methods.
• Act as the first point of contact for clients by providing professional service and communicating clearly.
• Respond to client requests, follow up as required, and meet established timelines.
• Identify gaps in quality and efficiency.
• Create client-focused, tested and proven solutions.
• Promote a continuous improvement approach.

Required Qualifications

• College diploma, university degree or relevant experience in requirements analysis.
• Two years of relevant experience.
• Good knowledge of group insurance plan administration and ability to learn new systems.
• Very good knowledge of Excel and Office Suite and ability to manipulate and organize data. Knowledge of VBA/SQL interfaces and languages is an asset.
• Expert ability to assemble, analyze and evaluate data of medium to high complexity.
• Ability to establish and maintain professional relationships.
• Excellent skills in customer approach.
• Ability to organize work and information methodically to execute critical tasks in compliance with deadlines.
• Language skills: Must be fluently bilingual in both written and spoken English and French in order to provide services to our clients and communicate with internal stakeholders in both official languages.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .