Requisition ID: 225389
As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.
When you join ScotiaMcLeod, you'll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client's thinking, as well as our thinking, to drive results. You'll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client's life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you'll be enabling clients to see not just the big picture, but all the little ones too.

Purpose

As the Senior Service Officer your primary focus is to provide centralized administrative support for select Advisor teams. The Service Officer will act as liaison between head office and Advisor teams.
Is this role for you? In this role you will:

Provide effective administrative support in a centralized environment by:

• Gathering client and corporate account information and opening accounts, ability to complete complex account openings
• Processing new account documentation and monitoring all outstanding documentation
• Processing incoming client account transfer requests, adhering to regulatory deadlines
• Scanning/transmitting documentation to Head Office
• Ensure a high level of client service by maintaining and communicating status of all work in progress to Manager or Project Lead
• Adhering to all firm and regulatory policies by remaining up to date with all regulatory rules regarding client account documentation, account transfers, AML and ATF
• Provide additional administrative support to advisor teams within the region
• Identifying and escalating incidents of concern

Contribute to the effective functioning of the team by:

• Building effective working relationships across teams, operations and head office contacts
• Maintaining a high level of client service Facilitating a culture of open and honest communication
• Actively participating and contributing to touch bases and team meetings
• Encouraging the generation of new ideas and approaches
• Actively sharing knowledge and experience to enhance the development of all team members
• Developing and executing a meaningful employee development plan

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to take initiative and work independently
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint
• Previous industry experience
• Secondary education
• Bilingual in French is an asset

Working Conditions:

• Travel within the province and country will be required occasionally
• Flexible working with evening hours and weekends when required.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.