Fixed Operations Manager
At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you're part of something bigger. We're proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"—your passion, your purpose, your potential.
Lead with Excellence. Drive Service Performance.At Mercedes Benz Moncton, our commitment to our customers doesn't end at the point of sale - it extends to every service visit, repair, and genuine part we provide. We are looking for a driven and detail-oriented Fixed Operations Manager to lead our service and parts departments, ensuring every guest receives the premium care and expertise they expect from the Mercedes Benz brand. With a team of factory-trained technicians, state-of-the-art equipment, and a strong focus on customer satisfaction, this role is your opportunity to take the wheel in shaping a world-class aftersales experience!
What's the role all about?As Fixed Operations Manager, you'll oversee the daily operations of our service, parts, and shop departments—ensuring smooth workflows, top-tier customer service, and a well-oiled team. You'll drive revenue growth, control expenses, and uphold safety and quality standards while collaborating with other departments to enhance our service offerings.
If you're a motivated, customer-focused leader with automotive service management experience, this is your chance to step into a rewarding role with great growth potential and performance-based incentives.
Compensation: Wage is commensurate with your knowledge, skills, and experience.What You'll Be Doing:- Lead & Mentor: Develop and inspire your team to succeed in the automotive industry.
- Customer Satisfaction & Profitability: Ensure every customer leaves happy while keeping the department financially strong.
- Oversee Repairs & Workflows: Maintain dealership standards and assist with diagnostics when needed.
- Optimize Efficiency: Keep shop tools, equipment, and operations running smoothly.
- Develop Talent: Train, coach, and upskill staff to elevate their performance.
- Drive Productivity: Monitor staff efficiency and keep the momentum going.
- Be the Go-To Expert: Support customers and staff with your knowledge and leadership.
- Problem-Solving & Adaptability: Tackle challenges head-on with innovative solutions and a flexible approach.
- Financial & Performance Analytics: Analyze data to identify trends and opportunities for improvement.
- Highly Engaged with Staff: Foster a positive, collaborative work environment by being actively involved with your team.
- 3-5 years of automotive experience (preferably in Fixed Operations).
- Strong leadership and team-building skills to inspire and drive success.
- Customer-centric mindset with a passion for delivering an exceptional experience.
- Excellent problem-solving abilities to navigate challenges efficiently.
- Adaptability to manage a fast-paced and ever-evolving industry.
- Financial & Analytical Skills to assess performance data and drive improvements.
- Organized, self-motivated, and results-driven approach.
- Previous managerial experience? That's a plus!
At Steele Auto Group, you're not just joining a company, you're joining a community. We're all about:
A Supportive Team – We've got your back from day one.
Flexible Health & Dental Plans – Six cost-shared options
Employee Discounts – On vehicles, service, and parts
Retirement Savings – Employer-matching (up to 5% after 5 years)
Fast-Paced, Fun Vibes – No two days are the same—and we like it that way.
Career Growth – We promote from within and invest in your future.
Forward-Thinking Culture – Innovation and initiative are rewarded.
Steele Auto Group is more than just a workplace—it's a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we're proud to foster a workplace that's fair, inclusive, and full of opportunity for everyone.
Apply today and make your next move extraordinary!
Based in Moncton, NB
Learn more about us at www.steeleauto.com
We can't wait to meet YOU!
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