Title: Technician - Health Equipment Loan Program

Employee Working Location: HUB /In-person (Grande Prairie, AB)

Employment status: Part Time 21 hours per week

The CRC also offers:

• Employee Assistance Program (EAP) for employees that include: professional counselling and online well-being resources, support for family, financial, career and legal issues and more.
• Access to e-learning platforms

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The incumbent will work by reporting to Provincial Lead, Warehouse and Distribution, the Technician is responsible for the reprocessing, inspection, cleaning and repairs of health equipment and supports HELP technical volunteers. Additionally, this role will provide customer service support from time to time.

In this role, you will:

• Inspect and maintain HELP equipment, including advanced equipment, according to established standards.
• Ensure that HELP medical equipment is cleaned, repaired and maintained according to the standards set by the Canadian Red Cross Society.
• Disposes of surplus or unusable equipment in HELP depots
• Unpack, assemble and label new equipment
• Enter and track equipment repairs in the database
• Record and reports product incidents to Warehouse and Distribution Manager
• Provide recruitment, onboarding, training, coaching and feedback to volunteers regarding equipment reprocessing
• Additionally, this role will provide customer service support from time to time.

What we are looking for:

• The minimum qualifications for this job are completion of Grade 12 and some post-secondary education in a related field.
• Demonstrated mechanical ability, and ability to troubleshoot problems of a technical nature (health equipment repair experience is an asset)
• A valid standard first aid certificate (or an ability to complete the course)
• A full (non-GDL) Class 5 license and an acceptable driver's abstract.
• Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues.
• Fluency in English is required, Other language is an asset.
• The ability to physically lift up to 80 lbs is required
• Strong computer skills, and proficiency in Microsoft Outlook, Word and inventory databases.
• Experience working with diverse populations and an understanding of the cultural difference
• General knowledge and understanding of health equipment

Working conditions:

• This is a position based on 3 days per week.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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