Req Id: 423202

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

We are seeking a highly skilled and experienced Technical Product Manager II to join our dynamic product team working on the Voice Virtual Assistant program as part of the CCAI initiative with Google. In this role, you will be responsible for the strategy, roadmap, and execution of one or more products or significant product capabilities – the goal is to replace the existing IVR static experience with a voice virtual assistant where we leverage generative AI. You will work independently to define market plans, gather requirements, and collaborate with engineering and design teams to deliver innovative and high-quality products. This is a challenging and rewarding opportunity for a seasoned product manager to make a significant impact on our company's success.

• Own the product vision, strategy, and roadmap for assigned products or capabilities.
• Independently gather and analyze requirements from stakeholders, users, and market research.
• Develop comprehensive market plans and product requirements documents (PRDs).
• Collaborate with engineering and design teams to define product architecture and components.
• Lead and participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives).
• Proactively communicate project status and progress to stakeholders, anticipating and addressing potential issues.
• Work directly with customers to understand their needs and gather feedback.
• Develop and manage product budgets and timelines.
• Define and track key performance indicators (KPIs) to measure product success.
• Mentor and guide junior product managers.
• Independently develop new or complex product features.
• Contribute to the overall product strategy and vision of the company.

• Proactive Problem-Solving:?Identifies critical needs and takes decisive action to address them effectively and efficiently.
• Innovation and Continuous Improvement:?Actively seeks and implements new ideas and innovative solutions, proactively exploring new areas and opportunities for growth.
• Customer-Centric Approach:?Demonstrates a deep understanding of customer needs, anticipating and exceeding expectations to drive customer satisfaction.
• Analytical and Solution-Oriented:?Masterfully applies systematic problem-solving methodologies to complex challenges, consistently delivering effective solutions.
• Learning Agility and Continuous Development:?Proactively investigates mistakes, fosters a culture of learning from experience, and actively seeks opportunities to expand skills and responsibilities.
• Mentorship and Collaboration:?Mentors and guides junior team members, fostering a collaborative environment of knowledge sharing and mutual support.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 3+ years of experience in a technical product management role.
• Advanced knowledge of multiple technical domains [Specify relevant domains, e.g., cloud computing, AI/ML, data analytics].
• Strong understanding of product management principles and practices, including Agile methodologies.
• Excellent written and verbal communication skills, with the ability to influence and persuade stakeholders.
• Proven ability to gather, analyze, and prioritize requirements from diverse sources.
• Experience working with cross-functional teams in a fast-paced environment.
• Ability to work independently and manage multiple priorities effectively.
• Strong analytical and problem-solving skills.
• Experience in developing and managing product budgets and timelines.
• Experience mentoring junior team members.

• Experience with specific tools or technologies relevant to the company's products [Specify tools, e.g., Jira, Confluence, specific programming languages].
• Experience with A/B testing and data analysis.
• Field/Customer Ops experience is highly preferred
• Previous Product Manager/PO experience in a tech team
• MBA or related advanced degree.

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Don Mills
Work Arrangement: Hybrid
Application Deadline: 05/13/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.