Position Type:
Permanent
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Closing date:
2025-05-20
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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

The Consultant is critical to supporting new growth initiatives through developing and executing change management deliverables for various transformational initiatives such as Requests for Proposals, acquisitions, and organic opportunities within existing operations. As a trusted advisor, the Consultant will make an impact by supporting various teams through all aspects of change.

The position will also play a leadership role in onboarding and integrating new operations and service lines into the Medavie Health Services Group of Companies in alignment within organizational playbooks, policies and procedures. Furthermore, the Consultant may be required to support broader corporate and strategic initiatives designed to optimize the organization and/or add capacity for Business Development.

In this role, your main responsibilities include, but are not limited to, the following:

• Providing change consulting services for various growth and transformational initiatives including acquisitions and organic opportunities within existing operations.
• Collaborating and coaching business leaders to develop and implement change strategies and plans that drive adoption across multiple initiatives and stakeholder groups;
o Working as a member of project leadership team, and applying the Prosci ADKAR methodology, developing the strategy and supporting change management plans in alignment with project plan and timelines.
o Leading the execution of the change plans, and monitor/ adjust as required.
o Engaging the appropriate SMEs to provide specialized support to the project (Communications, HR, Training, etc.).
o Upon project completion, transfer ownership of activities to leaders ensuring continuous reinforcement of the change.
• Identifying change management best practices and provide recommendations and action plans on how they can be incorporated into existing policies and procedures;
• Supporting the identification of improvement areas within the Medavie Health Services Group of Companies and develop corresponding strategies for execution;
• Running focus groups, workshops, as well as coaching staff and bridging any gaps between subsidiary companies and/or departments;
• Monitoring change effectiveness post-implementation and recommend improvements to support long-term adoption including, but not limited to: creating a system to evaluate the success of any adjustments or integrations made within the organization and presenting findings to Senior Management;
• Creating training materials utilizing common training development tools for business process and system training and deliver training via multiple vehicles;
• Acting as point of contact between different departments within the company and relevant external stakeholders when required;
• Leading ad-hoc initiatives intended to increase the organization's capacity for growth and level of standardization.

As the ideal candidate for this role, you:

• Have a certification and/or designation in change management principles and methodologies (e.g. Certified Change Management Professional, certification in Prosci Change Management or equivalent);
• Possess 3-5 years change management experience on medium to large scale organizational change efforts and projects and experience with change management principles, tools and methodologies;
• Have previous organizational change management experience working on complex projects in a healthcare environment;
• Have experience working with relational databases and other tools, such as Word, Excel, and PowerPoint;
• Use multiple resources and quantitative and qualitative research methodologies, with the ability to capture and interpret information; synthesizing all forms of research into clear, thoughtful and actionable deliverables;
• Possess strong analytic and decision making abilities with the ability to problem solve and identify the root cause of issues;
• Demonstrate exceptional communication skills - both written and verbal;
• Have proven negotiation and influencing skills with the ability to manage conflict;
• Can present to and/or provide updates to senior leadership;
• Have familiarity with key stakeholders and associated issues in a public sector healthcare environment.

MHS#1

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.