Req Id: 423500

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

The Manager, Field Operations is responsible for customer service Installation and repair of all copper and fibre services, including operational logistics and sales support within the area, as well as proactive maintenance. The Manager is directly responsible for the safety, supervision, and direction of technical staff with an emphasis on service quality and reliability. Primary areas of focus are technician scorecard results, technical support, and coaching for staff, performance management, and productivity while ensuring timely resolution of customer concerns.

The Manager has direct accountability for positive employee relations and overall employee communication for the assigned Area in which they work. In addition to the operational responsibilities, the Field Service Manager represents Bell Aliant as required within the area by interfacing with government, business, and community as it relates to customer service requirements, and in partnership with Sales and Engineering for ongoing programs and projects.

• Coach and support technical staff to meet productivity and service targets
• Administer an Accident Prevention Plan
• Conduct safety meetings and inspections on tools/vehicles/work sites
• Provide local technical support
• Provide customer follow-up on installation and repair
• Ensure conformity to environmental standards
• Financial management of their budget
• Communicate Corporate and Regional Business Plans, and incorporate this direction into local initiatives
• Accountability for corporate assets in the area in cooperation with Fleet & Buildings
• Understand and manage service indicators by working closely with Service Level Manager and Test and Dispatch
• Maintain effective labor relationships by understanding and administering the collective agreement

• Post Secondary or equivalent management and job experience
• A working knowledge of Consumer Services, Business, Network, Data, Outside Plant design, maintenance schedules & Emerging Services
• Leadership and people management skills
• Flexibility in approach to problem-solving and resolution of staff issues
• Ability to prioritize and manage multiple priorities effectively
• Willingness to travel as required

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Chicoutimi

Work Arrangement: Hybrid

Application Deadline: 05/08/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Chicoutimi

Bell, one of Canada's Top 100 Employers.