Title: Program-Assistant, CHW (Summer Student)

Employee Working Location: In-person (Sault Ste. Marie, ON)

Employment Status: Temporary Full-time (2 Months)

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Provide administrative support, including but not limited to: process all mail, maintain filing system, control inventory, ensure documentation (manifest and vehicle inspection log) is completed, enter service hours and adjustments to the system for both the client and volunteer, schedule rides for seniors with appropriate volunteers, log all request calls and produce statistical reports.
• Respond to inquiries regarding programs and services and supports all branch programs.
• Update manuals and policies as required.
• Procure and stock PPE for drivers and prepare kits.
• Enter all relevant client and volunteer information (both live and recorded) into the Client Information Management System (CIMS).
• Verify integrity of data and makes corrections as necessary.
• Record all communications and consequent actions in appropriate fields/locations.
• Communicate regularly with clients/caregivers, volunteers and various departments (i.e. Finance, People Services, Information Technology).
• Receive concerns from clients and volunteers with regards to scheduling and re-directs to appropriate professional.
• Document all communications and subsequent actions in appropriate field/location within CIMS.

What we are looking for :

• The minimum qualifications for this position are 1-2 years post-secondary school.
• Excellent time management and interpersonal skills.
• Excellent computer skills (Outlook, Word, Excel, Power Point).
• Excellent verbal and written communication skills in English. French would be considered an asset.
• High degree of workplace adaptability, highly collaborative and a strong team player but also able to work independently.

Working conditions :

• Duties are principally conducted in a shared office setting in a comfortable and friendly environment, located in Sault Ste. Marie, Ontario.
• Hours of work are based on 35 hours per week, Monday to Friday.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time , we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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