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SJ Student Loan & International Health Insurance Administrator (Clerk PL4)

Hybrid remote
$23.48 - $27.26 / hour
Full-time
Experienced
Company Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Tuition Aid
Wellness Programs

Closing Date: November 8, 2024, at 4:00 PM

Financial Services

UNB Finance is a team of approximately 65 people who lead, direct, and develop strategic and operational planning for the university's finances. This unit reports to the Vice President Administration and Finance and serves the Board of Governors as well as the following Board Committees, Finance & Properties Committee, Audit Committee, and Investments Committee.

WHAT WE OFFER

Full-time | Continuing | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $23.48 - $27.26 per hour

YOUR FOCUS

Reporting to the Manager, Student Accounts, the Clerk PL4 (SJ Student Loan & International Health Administrator) is mainly responsible for cashier service, Saint John campus student loans, international health insurance, exchange students, co-op students and experiential learning funds on student accounts.

  • Provide counter service to students, faculty, staff and the public including but is not limited to receipting payments, completing loan information sheets, documenting payments, reviewing account history, accurately discussing account details with the account owner, identifying account billing problems through account analysis and taking corrective action, providing current fee information, maintaining a balanced cash drawer, and preparing the daily bank deposit.
  • Discuss payment plan options with students who are unable to meet the payment deadline and approve an extension or payment plan within established guidelines.
  • Receive inbound telephone calls and answer questions, identify problems through effective questioning and take corrective action.
  • Download and process student loan payments daily.
  • Process SJ campus student loans online for all provinces.
  • Complete Program Information forms for all provinces.
  • Accept International Health Insurance applications from students.
  • Run reports from Colleague that reflect all International Health Insurance charges.
  • Use database and create a spreadsheet to accurately reflect the details of all premiums collected, remit premium payment to the insurer, up-date the spreadsheet, reconcile to the General Ledger and remit premiums due.
  • Assist international students with health claims, verify claims with the insurer, troubleshoot and act as a liaison with the insurer concerning any problems with claims.
  • Function as the UNB point-person for International Health Insurance and field a wide variety of inquires from hospitals, doctor's offices, and insured parties.
  • Work with the Benefits Consultant at Morneau Shepell to identify, make recommendations and review existing written policy documentation. Order and co-ordinate the delivery of printed material to both campuses each fall.
  • Coordinate with the Saint John campus to provide information, answer questions and receive and document all SJ application information on the spreadsheet.
  • Collect and record fees from exchange students and act on their behalf as a liaison with the International Student Advisor's Office.
  • Monitor exchange student accounts for accurate billing and payments.
  • Manage all transactions related to experiential learning funds.
  • Ensure student accounts have been charged appropriately and investigate discrepancies by reviewing student set ups.
  • Maintain UNB's HST spreadsheet by coding all tax for UNB's cash batches and invoices.
  • Perform other duties as assigned by the Manager, Supervisor or Assistant Supervisor of Student Accounts and Receivables.

WHAT YOU BRING

  • Certificate in a recognized accounting program.
  • Three years of related experience in a high-volume, computerized accounting environment.
  • An equivalent combination of education, training and experience may be considered.

Additional Strengths

  • Experience working with accounts and fees in an academic environment is a definite asset.
  • Experience working in the health and/or health insurance industry is a definite asset.
  • Strong customer service skills.
  • Technical aptitude to learn new software and applications.
  • Proficiency in Microsoft Office 365.
  • Above-average spreadsheet and keyboarding skills.
  • Sound knowledge of fundamental accounting principles.
  • Willingness to participate in job-related courses in a computer-oriented environment.
Work With Us

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

SECRETARIES, ACCOUNTANTS, LIBRARY ASSISTANTS AND CLERKS (SALAC)

This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.

Competition Number: #149-24.25