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Pro/Tool Rental Department Supervisor

Saint-Jean-sur-Richelieu, QC
In-person
Full-time
Experienced
Position Purpose:
Pro / Tool Rental Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the following tasks.
Position Responsibilities:
We're looking for the type of associates who can tap into their inner orange by:
  • Training new Associates, delegate projects and duties
  • Supporting training of Associates on all policies and procedures
  • Training, coaching and developing Associates' customer service skills within department of responsibility Providing Associates with the coaching, guidance and encouragement needed to succeed and to take on higher levels of responsibility within store
  • Leading by example to promote positive Associate morale and good customer service
  • Building relationships with the Pro customers; spend time at the desk and designate time in the aisle prospecting.
  • Training and inform store associates about the Pro initiative to encourage and reinforce total store involvement
  • Acquiring knowledge in product knowledge (PK) areas; conducting PK classes
  • Reviewing and reconcile reports on a daily, weekly and monthly basis . Conduct information meetings for Associates and/or Customers
  • Efficiently manage the overall operations and/or inventory of the department
  • Striving to meet goals – sales, quotes, credit accounts
  • Working with team to deliver sales presentations to potential customers outside the store (ie: work site visits) at the discretion of the ASM and/or SM
  • Focusing with team on developing one-on-one relationships with PRO and tool rental customers in order to anticipate trends, drive sales and respond to customer needs
Experience/Knowledge Required:
The kind of orange we're looking for will possess:
  • Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
  • Ability to work a flexible schedule including evenings and weekends
  • Excellent communication skills and customer service skills
  • Knowledge of all policies, procedures and duties related to customer service
  • Excellent decision making ability and problem solving skills
Competition Number: 266410BR

About Home Depot

About Home Depot

Learn more about the Home Depot Canada

The Home Depot Canada is the Canadian arm of one of the world's largest home improvement retailer. The company operates 182 stores in 10 Canadian provinces, employing more than approximately 28,000 associates coast-to-coast.

Whether you are looking for a part-time job or place to start your career, The Home Depot Canada is the place for you. We offer a full range of full-time, part-time and seasonal positions at our Toronto-based Store Support Centre, retail stores, and distribution centres.

The Home Depot Canada is a great place to develop your career and to grow professionally. So apply today and come grow with us!

Careers Management

In total, The Home Depot Canada delivers more than 1,000,000 hours of training each year, affecting all 28,000 associates across the country.

As the leading home improvement retailer in Canada, our business thrives on our associates' knowledge, enthusiasm and passion to deliver exceptional customer service. For you, that means you will receive the training you need to learn, grow and succeed.

Community Involvement

'Giving back' is a core value at The Home Depot and is a passion for our associates. Our community efforts focus on improvising places through renovation and repair projects that support at-risk and homeless youth. Through Team Depot, the associate-led volunteer program, The Home Depot associates are encouraged and empowered to take a leadership role in the community.