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Body Shop Manager

Steele Auto Group - 86 Jobs
Saint John, NB
In-person
Full-time
Experienced
Posted 14 days ago

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.

CARSTAR is seeking a Body Shop Manager to join our team!

As the Body Shop Manager with CARSTAR, you will oversee daily operations, lead staff, and ensure high-quality collision repairs. If you are an accomplished leader in the automotive collision repair industry with strong organizational and team management skills, this role offers a chance to excel in a dynamic environment and contribute to our shop's success.

Responsibilities include but are not limited to:

  • Managing the day-to-day operations of the facility, providing excellent work environment for our employees and an optimal customer experience.
  • Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
  • Inspect qualified vehicles and assist writing damage appraisals.
  • Informs customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
  • Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiate with insurers.
  • Ensures individual insurance partners guidelines are adhered.
  • Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
  • Ensures that proper safety equipment is available and being used properly.
  • Oversee OHS program and audit results.
  • Ensures all completed repairs are inspected before delivering customer vehicles, explains warranty and quality control process with all customers.
  • Review work orders, assign tasks to employees and verify the quality of work performed.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Oversee ordering of replacement parts and body shop supplies, maintaining excellent relationships with dealers and suppliers.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Hires, trains, motivates, and monitors the performance of all body shop employees.
  • Maintains a positive employee culture with consistent communication with staff.
  • Review and maintain financial expectations.
  • Review financials for the shop.
  • Aid with the annual budgeting process.

Experience/Skill Requirements:

  • Minimum 2 years in management experience in a collision repair facility.
  • Prior experience as a collision estimator or insurance appraiser.
  • Fluent in Estimating Software (Audatex and Mitchell) considered an asset.
  • I-CAR training or other industry training considered an asset.
  • Work independently without close supervision.
  • Flexible/adaptable to constant change.
  • Strong tact and diplomacy; ability to interact with all levels of personnel.
  • Highly organized; ability to handle multiple concurrent assignment.
  • Developed reasoning/problem solving skills, analytical and decision-making skills.
  • Ability to prioritize, organize and plan work under own initiative.
  • Strong communication skills (reading, writing, speaking, listening).
  • Ability to train others.
  • Able to motivate and manage production team.
  • Professional leadership ability.
  • Ability to multi-task in a fast-paced work environment.
  • Valid driver's license and insurable driving record.

Why Steele Auto?

  • Competitive compensation package, with annual wage review
  • Flexible Health and Dental Plans, 6 different cost shared options to meet everyone's needs
  • Enhanced Benefits including Telehealth, Mental Health Support and EFAP
  • Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
  • Opportunities for career growth and advancement
  • Employee discounts on vehicle purchasing, parts, and service at any of our locations
  • A safe, inclusive, and dynamic work environment

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com

Competition Number: BODYS005537
Company Website: https://www.steeleauto.com/
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About Steele Auto Group

About Steele Auto Group

THE STEELE AUTO STORY

Our first dealership - Steele Chrysler, formerly known as Collins Chrysler, has grown to be one of Atlantic Canada's leading Chrysler dealers. Steele Volkswagen was added in February 1998, and Volvo of Halifax and Steele Jaguar were added to the Steele Auto Group in August 1999. A new state-of-the-art facility was constructed for Steele Volkswagen, and officially opened in June 1999.

The following year brought further growth with the addition of Steele Hyundai and Land Rover of Halifax in 2000. The Steele Clearance Centre was also established that year - home to the region's largest and best selection of pre-owned vehicles.

Over the next two years, the Ford and Mazda brands were added to the Group - Wood Motors Ford in February 2001, Steele Mazda in July 2002, and Taylor Ford Lincoln in December 2002. Wood Motors and Taylor Ford Lincoln were merged in January 2004 to become Steele Ford Lincoln, the largest Ford dealer in HRM. Extensive renovations on both the Ford and Mazda facilities were completed to provide improved service and selection for you. Porsche of Halifax was established in late 2005, and a new state-of-the-art facility was constructed for Steele Hyundai. Also in 2005, four of our Body Shop operations were consolidated into two large stand-alone units known as the Steele Collision Centers, Halifax and Dartmouth.

Dexter's Subaru and Dexter's Audi, both in Halifax, and Steele Subaru Dartmouth were acquired in July 2007. In 2010 we added Halifax Chrysler in Bayer's Lake Halifax. And on May 2nd, 2011 we were proud to welcome MacPhee Chevrolet (now known as Steele Chevrolet) into our group bringing the total up to 15 dealerships.

On April 1st, 2014 we've further added to our group with the acquisition of City Chrylser located in Cornerbrook Newfoundland.

In the spring of 2015 we purchased the OLeary Auto Group comprised of Oleary Buick GMC and Fredericton Hyundai both in Fredericton New Brunswick. Soon after came Fairway Honda in Corner Brook Newfoundland rounding our Newfoundland footprint to 2 dealers. Adding to the acquisition sprint, Subaru of Moncton in New Brunswick came on board as our first dealership in Moncton.

And in the early part of 2017 we welcomed to the group both Carroll GM (rebranded as South Shore Chevrolet) in Hebbville and Bridgewater Honda also in Hebbville.

In January 2019, we were proud to welcome the Penney Group of dealerships! City Honda, Gander Kia, Gander Hyundai, Gander Toyota, Simmons Honda, Penney Hyundai, Mercedes-Benz St. John's and Steele Mazda St. John's (formerly Penney Mazda).

Shortly thereafter we were thrilled to bring on board Tristar Mercedes in Moncton New Brunswick and Tristar Mercedes located in Saint John New Brunswick.

During this year we were also proud to welcome Steele Valley Chevrolet (formerly Cornwallis Chevrolet) to our group, located in New Minas, Nova Scotia.

May 2019, we have welcomed Anchor Toyota in Stellarton Nova Scotia, Discover Kia, Experience Hyundai and Subaru of Charlottetown located on Prince Edward Island.

In February 2020, we were thrilled to welcome Luling Chevrolet Buick GMC located in Luling Texas to the Steele Auto Group. Our first dealer located in the United States. We continued our US expansion with our next purchases being Steele Chrylser Lockhart and Steele Chrysler Gonzales, Texas.

Then to cap off 2020, in November we were excited to announce we acquired two more Mazda dealerships. County Mazda in New Glasgow, Nova Scotia and Atlantic Mazda in Moncton New Brunswick.

To jumpstart what promises to be an exciting year, February 2021 we brought on Royal Garage in St. John's Newfoundland and Royal Garage in Clarenville. Now knowns as Steele St. John's Chrysler and Steele Clarenville Chrysler.

As of March 2021 we welcomed 3 more locations; Fundy Honda, Saint John Nissan and Brett GM (now Steele Chevrolet Cadillac GMC Buick), all in Saint John, New Brunswick.

Steele Auto Group is committed to providing the Best Customer Buying Experience and to
solidify ourselves as the "Destination of Choice for Everything Auto" for employees and customers alike.

As the largest automotive group in Atlantic Canada, our growth is your opportunity.

Why Steele Auto?

Full benefits package including virtual healthcare and mental health/wellness support programs

Company match RRSP program

Employee and Family Assistance Program

Opportunities for career growth & development

Competitive wages

A safe, professional and dynamic work environment

Our Core Values are aligned with how we conduct business and how we cultivate success.

Our Values

Our People: We provide a healthy, safe environment, that celebrates equity, diversity and inclusion. Our people come first. We support the ongoing development and growth of our employees to build lasting relationships.

Integrity: We believe in doing the right thing, with integrity and transparency. We are committed to excellence and delivering the best experience for customers and employees.

Innovation: Our continuous innovation will deliver the ultimate personal customer buying experience. We are committed to being industry leaders as a dynamic organization working to bring new, innovative solutions to serve the evolving needs of our customers.

Community: Our passion for our business extends into the communities where we live and work. We believe in supporting sustainability and investing in community focused organizations with a focus on family. Our three pillars of community sponsorship focus are mental health, sick kids, and families in crisis.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture and opportunities, please visit www.steeleauto.com