Requisition ID: 200018

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

The team:

Our Tangerine team manages the technology & computer infrastructure that drives Tangerine's business systems. This includes End-User Technical Support, Voice & Data Communications, Business & Web Applications, and Strategic Technical Planning.

The role:

Reporting to the Manager, Technical Support and Services, Applications, you are responsible for the implementation, administration, and technical support of Tangerine's Wintel Active Directory environment from an installed applications perspective. You will combine solid technical knowledge, a strong analytical skill and hands-on working experience in the administration and support of the Windows platform, while maintaining a highly secure, reliable, and optimized operating environment.

In addition, you are responsible to implement, upgrade, administer and update/patch the server applications regularly. As well, responsible for vulnerability management on Windows Servers and keeping systems well updated on security and other patches & configure changes regularly.

Although our Level 3 support team is primarily working 100% remotely from home, when required, you will be expected to work onsite at our office location. In this role, you will be expected to provide rotational 24x7, on-call support AND rotational after-hours project deployments in the evenings or weekends.

Is this role right for you?

• You are eager to learn new applications/systems/technologies and assist/help yours and other teams by leading the initiatives and assignments.
• You excel at investigating and providing solutions to issues through automations and new features available in applications and solutions.
• You can work well with your accountabilities assigned to you and ensure teams services levels and expectations are well maintained.
• You are keen to explore new solutions though self investigations and keeping yourself up to date with new technologies.
• You thrive at being an active and respected team player and always there to help others as needed.
• You take pride for your job achievements of keeping the systems current, safe and ensuring you exceed the outcome of your assignments and goals set.

Do you have the skills that will enable you to succeed in this role?

• You possess strong communication (verbal/written) skills to convey technical information to both technical and non-technical audiences. Furthermore, you also have good interpersonal skills to build relationships with internal and external business partners and vendors.
• You have at least 5+ years of progressive & current hands-on technical working experience with the systems administration (installation, administration, configuration) of Windows Servers 2016 & 2019 in a medium to large-enterprise environment.
• You have at least 4+ years of hands-on technical working experience in the installation, administration, configuration of Microsoft System Center Configuration Manager (SCCM) AND System Center Operations Manager (SCOM) servers.
• You have at least 3+ years of hands-on technical working experience with IIS.
• You possess hands-on technical working experience in the use of PowerShell scripting to perform automation tasks.
• You can demonstrate working experience with an ITIL-based ticketing system.
• An asset to have hands-on technical working knowledge of O365 (MS Exchange/MS Teams/One Drive).
• An asset to also have hands-on technical working knowledge of CyberArk & anti-virus servers.
• You possess excellent critical thinking skills and the ability to troubleshoot complex technical issues.
• You can adapt to working in a fast-paced, collaborative team environment.
• You must have attention to detail and a commitment to delivering high-quality results.
• You can demonstrate a consistent track record in continuous learning.
• Completion of a post-secondary education in Computer Science, Engineering or in a related technology-based stream.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.