Title : Coordinator-Community Services

Employee Working Location : In-person (Moosonee, ON)

Employment Status : Temporary Full-Time (18 months)

Salary Band : $43,746 - $48,000 /year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Coordinate, implement and evaluate the delivery of the Transportation and Gathering Centre programs.
• Assists with the development and implementation of program plans to ensure success in meeting the geographies operational goals.
• Evaluates service delivery, present findings and recommendations for improvement.
• Follows up on client complaints adhering to the National complaint process.
• Schedule and conduct client assessments and update and maintain client files.
• Respond to client inquiries while providing excellent customer service.
• Liaise with community agencies/organizations to foster mutual understanding, coordination and create partnerships in support of related services and initiatives.
• Support administrative management of the Transportation and Gathering Centre programs, including collecting and recording program statistics.
• Provides on-site support to management of physical assets (premises, vehicles, security).
• Participate in Occupational Health & Safety (OH&S) programs and initiatives as required.

What we are looking for :

• Two years experience in customer service or program coordination/development, preferably within the healthcare sector; with a diploma in Social Services or Gerontology. An equivalent combination of education and experience will be considered.
• Experience and/or knowledge related to Indigenous communities is a strong asset.
• Ability to travel throughout the Moosonee community and must have a valid driver's license.
• Strong written and verbal communication in English is required; working knowledge of Cree is a strong asset.
• Experience working with volunteers is an asset.
• Ability to solve complex problems and adapt to changing circumstances in a fast-paced environment.
• Sound knowledge of various computer programs such as MS Office (Outlook, Word, Excel, PowerPoint).
• Experience with CIMS, RAI CHA assessments or other data management software is an asset.
• Strong communication, presentation, and customer service skills.

Working Conditions :

• This position is based out of the Moosonee office location that is clean and comfortable, although in a remote area.
• The incumbent must have the ability to travel throughout the Moosonee community and Northeast Region and must have access to reliable transportation.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$43,746-$48,000