Requisition ID: 182391
Career Group: Corporate Office Careers
Job Category: IT Store Systems & EUC
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Mississauga
Location: Tahoe Office
Postal Code: L4W 0C7
Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full time opportunity for Corporate Real Estate Project Portfolio Analyst for our team based out of our offices in Mississauga, ON.
Here's where you'll be focusing:
What you'll get to do in this fast paced role:
- Provides remote and onsite support for all Incidents, Requests and Changes for desktop environment in Offices and RSCs which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring
- Responsible resolving all incidents and fulfilling all requests assigned within defined SLA
- Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software
- Communicates with Sobeys staff and ensures that all are kept aware of the status of their Incident and/or Request
- Coordinates and executes client training in relation to standard hardware and software applications
- Generates standard and ad hoc reports, and conducts trend analysis. Monitors and provides data required for monthly metrics and department dashboard
- Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base
- Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established service levels
- Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements
- Participates in IT projects
- Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
#LI-Hybrid
What you have to offer:
What your resume will include and demonstrate to us:
- 1 to 3 years relevant experience in technical support
- College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience
- Experience with troubleshooting principles, methodologies, and issue resolution techniques
- Able to develop and interpret technical documentation
We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.
