Req Id: 417428

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we're revolutionizing how Canadians communicate.

If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Reporting to the Senior Manager, Program Design and Delivery, this individual will manage two core streams to transform strategy and project delivery within Shared Services and enable business transformation across Customer Operations.

• Design Thinking – drive business opportunities and operationalize design frameworks & methods for project delivery
• Design Research – facilitate co-design workshops, embed high-quality research within project delivery to inform decisions and designs

These programs are revolutionizing the business and establishing new processes in project delivery. This individual requires solid project management and problem solving skills with the ability to manage deliverable execution and collaborate with cross-functional teams.

• Offer expertise as a service and lead project delivery strategies for Customer Operations (Design Thinking and research as a service for high-impact programs)
• Build culture through integrating practical elements into the overall project delivery process and upskilling the Shared Services team
• Create self-serve tools and resources for our teams
• Deliver updates to leadership team to clearly articulate status of high-impact projects
• Foster culture of learning and collaboration with various teams to deliver change and increase alignment

• Mastery of MS Office, particularly strong with PowerPoint and Excel
• Strong verbal / written communication and presentation skills
• Research experience with solid analytical skills (quantitative and qualitative)
• Creative and strategic thinker and problem solver who is able to build and integrate new processes
• Enjoy working with large groups, and hosting workshops, ability to adapt to a fast-paced and always-changing environment
• Passion and experience for leading and driving change with the ability to build strong partnerships with diverse working groups
• Strong change and project management credentials
• Leadership and influencing skills, with the ability to get things done while managing various stakeholders
• Interest in content creation and design (mostly for digital media, layout and graphic design, website design, etc.)
• MBA or PMP designation considered a strong asset
• Knowledge of Field Services considered an asset

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 05/22/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.