Description:

Reporting to the Manager of Dispatch Services, the incumbent receives and dispatches calls and enters the calls into a computer-based system according to specific directions and guidelines. The incumbent will work independently and exercise tact, judgment, and discretion. The ability to work in a stressful environment and to prioritize multiple tasks is required.

Position Summary:

• Enters, retrieves, updates, and queries accurate and timely data into the CAD, CPIC, and PORS systems.· Responds calmly to all calls (telephone and radio) and dispatches emergency vehicles in accordance with specific departmental policy and computer operation guidelines.
• Monitors and takes appropriate action for all alarms received and acknowledged.
• Prepares reports for department as required.
• Provides information to the general public.
• May be required to perform quick and accurate assessments of emergency calls and able to handle stressful situations.
• Other duties as required.
• Ability to work in a team environment having a personal commitment to the teamwork concept. Maintaining a flexible attitude, contributing positively to the operation and have good interpersonal skills.

Education and Experience:

Minimum prerequisite is a secondary education supplemented by courses in business, social science and/or computer, and one year of relevant experience. An equivalent combination of training and experience is acceptable.

Knowledge and Desired Skills:

• Well developed interpersonal and communication skills, both written and verbal.
• Ability to communicate in both official languages to intermediate + level is required.
• Knowledge of the street system and geography of Fredericton, Oromocto and surrounding areas would be an asset.
• Well-developed computer skills, knowledge of Windows and keyboarding speed of 50+ wpm. Knowledge of computer aided dispatch applications and/or previous dispatch experience would be an asset.
• Must satisfactorily complete a security clearance process, psychological testing and hearing test.
• Satisfactorily complete computer testing using Criticall© Pre-employment Testing Software.
• Be physically and mentally able to work 12-hour rotating shifts including days, nights, weekends, and statutory holidays - wearing headsets at all times while on duty.
• Have the ability to quickly and independently make immediate and logical decisions and take appropriate actions in a complex dynamic environment.
• Have the ability to multi-task under constant pressure in a high stress environment.
• Demonstrate effective interpersonal communication skills to deal with the public, allied agency personnel and co-workers.
• Demonstrate ability and dexterity in handling call-taking and dispatching functions using computer-aided dispatch, multi-line telephone and radio communications.

Interested individuals may apply in writing by 4:30 pm on 9 May 2024.

Only those candidates chosen for testing will be contacted by email. Please ensure that your email is included on your resume.