Change Management Specialist

(Epic Project)

Temporary, Full Time

Competition Number: 2024 HIS CMS 030 (please quote in application)

Location: Newfoundland and Labrador

Salary Scale: HL-20 ($66,647 - $86,641)

Closing Date: April 29th, 2024

About Us

As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards, maintain key health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities through the delivery of information technology (IT) and digital health services applied in the healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.

In alignment with the Provincial Health Accord, NL Health Services will be replacing Meditech Magic and Client Server (CRMS) as well as other digital health systems with a new leading- edge Health Information System (HIS). This project will be the largest health care system implementation ever launched in Newfoundland and Labrador.

Epic has been selected as the preferred digital health solution for this HIS project. This transformational change will allow us to join other Canadian provinces in the modernization of our provincial health information system. In support of the HIS project, it has been determined that the NL Health Services will require recruitment for positions in Management, Clinical Informatics, Information Technology, Analytics and Change Management.

About the Role

The Change Management (CM) Specialist works under the direction of the Manager, Change Management, and works closely with the broader Change Management, Training and Communications team, Transformation Management Office, Project Management Office, and core implementation teams.

The Change Management Specialist will be responsible for, but not limited to, the following:

• Managing the people side of change, including performing change readiness assessments and identifying change risks.
• Supporting the development and implementation of the Health Information System Change Management Plan and identifying potential barriers to adoption.
• Supporting the development and execution of the stakeholder Engagement Plan.
• Evaluating the effectiveness of the change management plan and adjusting the plan accordingly to enhance adoption.
• Collaborating with the Training Team to assist with implementing a Training Plan.
• Collaborating with the Communications Lead to develop a strategic Communications Plan and support execution of the plan.
• Establishing and maintaining effective working relationships with project sponsors, project team members, and other internal and external stakeholders
• Engaging super users and subject matter experts across the province to successfully implement change management practices throughout the Health Information System project implementation.
• Supporting stakeholder adoption and gathering feedback on the effectiveness of change management throughout the Health Information System project implementation.

About You

Your education and experience include:

• Bachelor’s or Master’s Degree in a Clinical Discipline, Business, Communications, Education or equivalent;
• Minimum of 5 years’ experience in a healthcare or change management role;
• Change management certification is considered an asset;
• HIS experience or large system implementation experience preferred;
• Experience with Change Management in the provincial health care environment preferred;
• Knowledge of change management principles, standards, and processes;
• Excellent partnership, consultation, facilitation, and communication skills;
• Self-motivated and possess excellent time management and organizational skills;
• Strong analytic and decision-making abilities;
• Demonstrate good judgment and an ability to build consensus among groups with differing priorities;
• Demonstrate leadership, influence, communication, presentation and facilitation skills while balancing multiple tasks.
• Travel within the province may be required.

Demonstrated equivalencies may be considered.

Other Information

We can offer you a respectful and engaging workplace that provides:

• Meaningful work
• Medical and dental benefits
• A defined benefit pension plan
• Flexible work arrangements (flex time; compressed; remote (within NL))
• Work-life balance
• A generous paid leave program (six weeks)
• An active social club
• An employee and family assistance program
• An innovative, energetic, and forward-thinking workplace culture

If you are interested in this challenging and rewarding career opportunity, please apply through https://www.nlchi.nl.ca/index.php/careers.

Please note: We frequently post or see our job ads on job aggregators, which are essentially search engines for job postings. In most circumstances these aggregator sites ask you to apply for the posted job directly on their platform and we will not directly receive your application. To ensure your application is received and reviewed, we kindly ask that if you have an interest in applying with the Newfoundland and Labrador Health Services that you do so by visiting https://www.nlchi.nl.ca/index.php/careers.

We thank all candidates for their interest; however only those selected for further consideration will be contacted.

Any offer of employment will be conditional upon completion of required background checks including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.

For more information, please visit www.nlchi.nl.ca.

Applicants agree that by providing personal information in response to this ad, they consent to the collection, use and disclosure of personal information required for the purposes of recruitment. Personal information will be used solely for the purpose of recruitment considerations for a period of one year following closing date of this competition, unless otherwise noted by the applicant.