Job Description

Service New Brunswick

Administrative Services Level 3 / TeleServices Agents

Casual

10454 (R85-2024/25-002)

Dalhousie

Service New Brunswick (SNB) is seeking individuals to join TeleServices Branch as TeleServices Agents.

We are a dynamic team of professionals who are passionate about our province, its residents and excellence in service delivery. SNB Teleservices provides over-the-phone government services to the public using a variety of computerized databases in accordance to related acts, policies and procedure.

As a member of the TeleServices Team, the successful candidates will be responsible for:

• Obtaining knowledge about government services offered by SNB TeleServices
• Assessing client needs, verifying information, updating databases, processing transactions and payments, forward information to appropriate business partners
• Using resources including online manuals, guides, and contacts in other government departments
• Understanding and navigating the software of SNB, as well as of various partners
• Problem solving and escalating concerns as needed
• Collecting, compiling and tracking data to take the pulse on services
• Providing floor coaching, team support, and/or on-the-job training as you gain experience or as needed

Please ensure that you indicate the competition number 10454 (R85-2024/25-002) when applying.

ESSENTIAL QUALIFICATIONS: High School Diploma and a post-secondary diploma in related field. A minimum of three (3) years of related work experience in a related field. An equivalent combination of education, training and experience may be considered.

This position requires written and spoken competence in French and English. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

• Some weekday evenings and weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Client Service Orientation
• Effective Interactive Communication
• Flexibility
• Results Orientation
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Ability to use Office Technology, Software and Applications
• Planning and Organizing Skills
• Written Communication

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $22.41 - $27.18 hourly - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by April 30, 2024 and indicate competition number 10454 (R85-2024/25-002).

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

This competition may be used to fill future vacancies at the same level.

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!