Job Description

Hospital Admitting Clerk II
Trainer - Change Management, Training and Communications
Patient Scheduling and Registration (Epic Project)
Temporary, Full-time (Two Years)

Competition Number: P-2024000698-TBD
Location: Newfoundland and Labrador
Salary Scale: CG-27 ($25.48/hr-$28.18/hr)
Hours of Work: 75 bi-weekly, Monday - Friday
Closing Date: May 8, 2024

About Us
As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.

EPIC has been selected as the preferred digital health solution for this HIS project. This transformational change will allow us to join other Canadian provinces in the modernization of our provincial health information system. In support of the HIS project, it has been determined that the NL Health Services will require recruitment for positions in Clinical Informatics, Information Technology, Analytics and Change Management.

About the Role
As a Trainer you will be assigned to the Patient Scheduling and Registration Application. You will work with other members of the Clinic Informatics team to establish such patient and billing data exchanges. You will require either a knowledge of corresponding provincial operations, or a HIS certification of the application you are implementing. The Trainer will be expected to be cross trained between 1-2 applications.

The Trainer reports directly to the Training Manager.

Travel to Wisconsin (United States) for training is an expectation of this position. The scheduled date for this training is May 13th, 2024. A valid passport will be required.

You will be responsible for, but not limited to, the following:
* Gaining proficiency in the Province's HIS workflows to deliver quality role-specific training.
* Conduct training needs assessments, develop training material, and conduct training sessions.
* Serve as subject matter experts for clinical applications within the new Health Information System.
* Developing and implementing a role-based training program.
* Building, testing, and maintaining the training environment.
* Creating and maintaining HIS training materials (i.e., quick reference guides, FAQs, training videos, etc.).
* Training and credentialing additional trainers.
* Planning for ongoing post-live training.
* Supporting the implementation of clinical software applications in the health system.
* Providing ongoing educational support for users from a variety of clinical perspectives for complex and program specific clinical information systems.
* Developing and implementing policies and procedures for providing support for clinical applications in the health system.
* Consulting with end-users, program managers, information systems staff, application support personnel, vendors, and other stakeholders to identify educational implementation issues and work with management of the program to resolve issues, meet identified needs and improve efficiencies.
* Facilitating feedback and communication among end users, management, and the regional and provincial stakeholder groups related to training.

About You
Your education and experience include:
* Minimum of 2 - 3 year Specialized Post Secondary Diploma Program in Health Information Management or Information Technology.
* Minimum of five years' experience in the health system in a Patient Scheduling and Registrations role.
* Preference will be given to individuals with strong clinical working knowledge of Patient Scheduling and Registrations in the eHealth system.
* Willing to acquire Epic Certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam.

You have the following skills and abilities:

* Extensive knowledge of current trends and practices related to eHealth clinical information systems.
* Strong analytical and problem-solving skills
* Proven decision-making skills.
* Superior communication (written and oral) and interpersonal skills
* Able to build and maintain effective professional working relationships with key stakeholders such as home care agencies, community health, public health, long term care, and other health care organizations.
* Good judgment with the ability to build consensus among groups with differing priorities.
* Able to function independently in a high pressure, diverse, and changing environment.
* Self-motivated with excellent time management and organizational skills.
* Understand of a provincial health care environment.
* Demonstrate leadership in navigating the health care system across intersecting programs.

Central Health is an equal opportunity employer.We thank all candidates however only those selected for an interview will be contacted.