Aquatics Coordinator, Programs

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment. Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

Position Summary

Reporting to the Manager Recreation & Program Services, the Aquatics Coordinator, Programs will provide support and leadership to the aquatic team through knowledge of aquatic risk management techniques, program knowledge, effective client relations, a comprehensive response to issues as they arise, and resource development to instructional and program services. In addition to a commitment to exceptional customer service and a positive customer experience, the Aquatics Coordinator, Programs must be highly organized, manage time effectively, and complete scheduling tasks in a timely and efficient manner.

Responsibilities

• Oversee the overall program delivery of aquatic programs and services. Ensure all programming meets program provider standards as well as internally established policies and procedures

• Manage a staff of part-time staff throughout the year to ensure all staff are upholding Canada Games Centre standards at all times

• Overall development and management of staff team including recruitment, hiring, training, coaching, evaluating and scheduling of staff

• Input and manage all aspects of program registration, changes, and cancellations

• Maintain current aquatic programming while aspiring to develop and grow existing and new programs that align with the Centre’s vision

• Execute disciplinary action as required, including both verbal and written warnings

• Ensure that employee performance meets or exceeds internal, provincial and national guidelines for instructing and water safety to maintain a cohesive risk management strategy.

• In conjunction with the Aquatics Coordinator, Operations oversee the implementation and conduct of regular staff training

• Supervise both full-time and part-time employees ensuring human resource policies are adhered to (including ongoing performance appraisals), work in conjunction with the Manager, Recreation and Program Services with assigning tasks, workload, schedules, and responsibilities to ensure high quality service.

• Provide immediate lifeguard and/or instructor coverage as required

• Ensure quality services are provided to members and guests

• Maintain documentation, records and checklists, including those for equipment and supplies management, Leadership programs test sheets, and iWork, ensuring implementation of appropriate follow up is conducted

• Work with Aquatics Coordinator, Operations to update and maintain Aquatics Department Policies and Procedures, Safety Standards

• Assist with weekly payroll as required

• Assist the Manager of Recreation & Program Services and school groups wishing to book the Aquatics Centre facility; coordinate scheduling, instructor availability, with management’s approval

• Inventory control and ordering of aquatic supplies/equipment

• Work in conjunction with the Manager, Recreation & Program Services to create annual budget

• Ensure programs meet revenue targets

• Present positive public image through quality of work, appearance, and good public relations

• Maintain contact with public so as to be readily available to respond to questions or concerns, handle customer inquiries with tact and diplomacy and respect

• Conduct when scheduled/ needed all the job description outlines of a Person on Duty,

• Work on special projects

• Other duties as assigned by the Manager, Recreation & Program Services

Qualifications

Mandatory (to be maintained as a condition of employment)

• National Lifeguard Service Award (NLS) & Airway Management (Oxygen) - Pool Option (current within two years)

• Lifesaving Instructor (LSI)

• Swim for Life Instructor (SFL)

• Intermediate workplace First Aid (formerly SFA)

• National Lifeguard & First Aid Instructor

• Airway Management Instructor (formerly Oxygen)

• Instructor Trainer

• Examiner

• Experience in program development and implementation in a busy recreation environment.

• Experience in supervising, Mentoring & Coaching staff

Desirable

• HCP Provider

• WHMIS

• High Five Training

• Pool Operator’s Course

• Aquatic Management Certificate

• SEE Auditor

• Lifesaving Sport and/or Swim Canada Officiating experience

• Swim Team Experience

• Lifesaving Society National Trainer

• Experience with Inclusion programming

• Experience with payroll

• 3-5 years’ work experience in a senior aquatic role preferred

Competencies

• Service orientation

• Communication

• Customer service

• Problem solving

• Flexibility

• Initiative

• Relationship building

• Teamwork and cooperation

• Values diversity

Working Conditions

• This position is 35 hours per week, current work schedule will be Monday-Thursday with an evening shift of 12pm-8pm and Sundays

• Additionally fulfill Person on Duty (POD) shifts 2:30pm-10:30pm on rotational evenings and weekend as assigned

• Expanded hours will be required during peak times such as first week of programs, special events or when required by facility operations and demands

• Requirement to work flexible hours (early morning, day, evening, and weekends) including overtime and on call

• Working environment includes physical, emotional, and mental demands on infrequent occasion

• Safe lifting, carrying, and rescue techniques (use of a rescue aid in the water and coordination of rescue with a second rescuer, when possible, are required by the employer)

• Safe use of all protective / barrier equipment is required by the employer

• Exposure to loud noises and ability to concentrate in a busy environment

Notes

• Criminal Record & Child Abuse Registry checks will be required as part of the hiring process

What’s in it for you?

• Group benefits and RRSP plan

• Education allowance

• Free facility membership

• Free parking and proximity to Halifax Transit

• Amazing team environment

• Organization committed to extraordinary staff and customer experience

Compensation

Salary will be based on a range from $42,840–$59,160 commensurate with education and level of experience.

Applications Instructions

To apply, please submit a cover letter and resume, outlining how you meet the specific qualifications listed in the job posting to Wasan Nayfeh at [email protected].

Please include your full name and the position you are applying for in the subject line. Failure to properly identify your application or attach working documents may result in your application being omitted.

We are a welcoming and supportive environment whose goal is to be a diverse workplace representative of the citizens we serve. Indigenous people, persons with disabilities, African Nova Scotians, racially visible persons, women in occupations where they are under-represented, and the LGBTQIA2S+ community are encouraged to self-identify on your application.