Gift Shop Coordinator

Department of Tourism, Heritage and Culture

Open competition

Contract

Hopewell Rocks

Who we are

We invite you to join the Hopewell Rocks Provincial Park team! Hopewell Rocks is New Brunswick's most popular natural tourist attraction and one of Canada's great natural wonders. Located on the shores of the Bay of Fundy, home to the highest tidal range in the world, we strive to provide safe and inclusive opportunities to be in nature, inspire wellness, enjoyment and education for all.

Hundreds of thousands of guests including film crews, writers, photographers, and scientists from all over the world come to walk the ocean floor, marvel at the sea stacks and enjoy this amazing tidal phenomenon.

Join us! Be a part of contributing to these memorable experiences for our guests that will last a lifetime.

What you will do

• Assisting manager in planning and designing of gift shop layout to maximize return on investment and achieve department goals
• Assisting manager with researching new products and quickly responding to any new trends
• Assisting manager in creating policies and procedures
• Assisting manager in managing and maintaining staffing levels against pre-approved budget
• Hiring and training staff, scheduling, coaching, motivating and disciplining staff as required
• Working with current P.O.S system to control all inventory
• Documenting any damaged product when receiving merchandise and calling supplier to issue credits
• Managing any price increase of merchandise
• Assisting manager in attending local and out of province buying shows to look for new and unique merchandise for the Gift Shop
• Providing all employees with regular feedback on performance, mid-season evaluations and year-end evaluations
• Overseeing the inventory of all merchandise, regular spot check of inventory comparing POS count to actual count of stock on hand, to look for shortages
• Recording all damages of merchandise and shortages (theft) that occur in the gift shop when in operation
• Promoting, training, and enforcing all health and safety policy within the Gift Shop and throughout the park
• Documenting all training and ensure that all staff have reviewed and signed their handbook
• Handling challenging customer service situations
• Various other office duties as assigned

Who you are

You are an effective communicator with a passion for offering the best customer service available. You have strong organizational and multi-tasking skills You can deal with stressful situations and resolve problems independently.

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Need to have

• Graduation from high school or GED
• A minimum of 2 years of supervisory or management experience in a customer service environment
• An equivalent combination of education, training and experience may be considered
• Written and spoken competence in English

Nice to have

• Experience using Microsoft Office
• Experience hiring, scheduling, training, coaching and motivating staff
• Experience in cash handling and inventory control
• Valid Emergency First Aid/CPR certification

Wage

Pay Band 1 - $1,530.00 to $2,156.00 bi-weekly

What can GNB offer you?

• Comprehensive benefits package and the Public Service Shared Risk Pension Plan
• Opportunities for career growth, professional development and training
• Free access to Employee and Family Assistance Program (EFAP) and services

Providing a safe workplace for all. Your health and safety are important to us. GNB has implemented preventative measures across the organization to ensure your health and safety.

How to apply

We encourage applicants to apply on-line, by e-mail to [email protected] or by mail at the following address indicating competition number R18-2023/2024-191. This competition may be used to fill future vacancies at the same level.

Department of Tourism, Heritage and Culture
Human Resource Branch
Marysville Place, 4th floor
P.O. Box 6000, Fredericton, NB E3B 5H1
(506) 453-3115

This competition will remain open until the position is filled.

We thank all those who apply, however, only those selected for further consideration will be contacted.

• A Criminal Record Check and Vulnerable Sector Check is required prior to appointment

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of our communities in which we live and serve. We encourage and support applications from Aboriginals, persons with disabilities, and members of visible minority groups.

Check out what it is like to work at the Government of New Brunswick, where we are working together as One Team One GNB to improve the lives of New Brunswickers every day!