Visitor Services Supervisor

Department of Tourism, Heritage, and Culture

Open Competition

Casual Position

Kings Landing

Who we are

We invite you to join the Kings Landing team! Kings Landing needs exceptional individuals to bring history to life. The museum, which first opened to the public in 1970, is well-known and admired as a unique destination due to its' thought-provoking, educational, and engaging living history programs and exhibits. The site is open from June to October for the main season and year-round for special events. It is located along the Saint John River, 35 kilometers from Fredericton, New Brunswick. The 300-acre iconic living history museum is home to nearly 90,000 artifacts as well as many significant historical buildings. We are operating an authentic living history museum that attracts, engages, enriches, and educates the people of New Brunswick. Kings Landing is focused on providing visitors with an interactive 19th century experience.

Picture yourself in a place where you can help people "step back in time" and discover a past that might surprise them. We spark their imagination, and promote their sense of wonder, connect them with our shared heritage. Be part of someone's family vacation, relaxing weekend, school field trip or group tour.

As we prepare for the exciting celebration of our upcoming 50th anniversary, Kings Landing is searching for a Visitor Services Supervisor to join our passionate team of dedicated employees. If you can provide guest-centered service that is second to none, and contribute to the friendly, welcoming atmosphere at Kings Landing then we want you to join our team.

What you will do

Reporting to the Manager of Visitor Services, you will assist with the day-to-day operations and management of the visitor services areas. You will be responsible for the oversight of unionized employees in the seasonal operation of the site, including food services, retail, admissions, and customer service. You will be responsible for public relations and business development, as well as assisting in the planning and overseeing of events. The duties and responsibilities will include:

• Supervising staff and operations at the Axe and Plough Café, Gift Shop, Grant Store and Welcome Centre
• Supervising human resources including staffing, staff scheduling, training and development
• Preparing supplies orders
• Providing inventory counts and cost prices
• Receiving orders of goods
• Maintaining supply room and its storage areas according to sanitation and cleaning policies
• Ensuring staff follow Kings Landing practices and policies
• Managing and maintaining inventory and point of sale systems, cost controls
• Promoting and implementing health and safety policies and procedures as per industry standards and the Occupational Health and Safety Act
• Liaising with other functions of the site, attending meetings, and assisting in operations as required
• Performing other duties as assigned by the Manager of Visitor Service

Work Environment

• Stationed at Kings Landing
• Working shifts and variable hours, including days, evenings, weekends and holidays
• Dressing in period appropriate costume during working shift

Who you are

You are someone who values exceeding work expectations and have knowledge and experience in supervising a similar enterprise. You must be a team player capable of multitasking a wide range of responsibilities related to operational management, human resources, communications, and financial management, all while respecting tight deadlines. You are organized and enjoy a challenge. You also possess strong interpersonal communication skills with flexibility and are self-motivated.

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Need to have

• Completion of grade 10
• A minimum of three (3) years of experience in a customer-service focused environment
• Proficiency with Microsoft Office Suite (Word, Excel, and Power Point)
• A valid Class 5 Driver's License as issued by the Province of New Brunswick
• An equivalent combination of education, training and experience may be considered
• Written and spoken competence in English is required

Nice to have

• Experience in restaurant and special events management
• Experience in developing and implementing service standards, business plans, and visitor safety plans
• Working knowledge of all health and safety regulations related to the restaurant and food service industry

Wage

$24.29 per hour (Artisan III)

Providing a safe workplace for all. Your health and safety are important to us. GNB has implemented preventative measures across the organization to ensure your health and safety.

How to apply

We encourage applicants to apply on-line, by e-mail to [email protected] or by mail at the following address indicating competition number R18-2023/24-184. This competition may be used to fill future vacancies at the same level.

Kings Landing Corporation
5804 Route 102
Prince William, NB E6K 0A5

This competition will remain open until the positions are filled.

We thank all those who apply however only those selected for further consideration will be contacted.

• A Criminal Record Check and Vulnerable Sector Check is required prior to appointment

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of our communities in which we live and serve. We encourage and support applications from Aboriginals, persons with disabilities, and members of visible minority groups. Candidates registered with the Equal Employment Opportunity Program and veterans, who are among the most qualified, will be given preference at the time of selection.

Check out what it is like to work at the Government of New Brunswick, where we are working together as One Team One GNB to improve the lives of New Brunswickers every day!