Job Title or Location

Representative Store Support - West

Sobeys Inc. - 204 Jobs
Calgary, AB
Company Benefits
Dental Insurance
Posted 12 days ago

Requisition ID: 181316

Career Group: Corporate Office Careers

Job Category: Store Support & Customer Care

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Alberta

City: Calgary

Location: Calgary Office

Postal Code: T2E 7V8

Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Store Support Representative to join our team at the Sobeys Corporate Office in Calgary. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our "stores first" commitment to quality products and customer service.

*Store Support operates seven (7) days per week.

Here's where you'll be focusing:

  • Support a culture of inclusion for our stores, customers & teammates.
  • Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.
  • Triage inquiries and collaborate with cross-functional teams to resolve inquiries promptly and effectively.
  • Meet or exceed, established key performance metrics
  • Accurately categorize and rate inquiry types while updating them throughout the resolution process.
  • Assign cases to the appropriate area of responsibility, ensuring proper follow-through.
  • Maintain a professional communication style when engaging with stores, reflecting a "stores first" attitude.
  • Keep the supervisor informed of potential escalation situations and emerging trends.
  • Develop strong working relationships with stores and other departments within the company.


What you have to offer:

  • Excellent interpersonal and communication skills, both verbal and written.
  • Proven customer service support skills, ideally with related experience.
  • Strong organization and problem-solving skills with the ability to multi-task
  • Proven time management skills, ability to work to deadlines with strong attention to detail.
  • Ability to communicate effectively with employees at all levels of the organization.
  • Develop strong working relationships with stores and other areas of responsibility within the company.
  • General knowledge of Salesforce Service Cloud, prefered and familiarity with support center processes and telephone systems.
  • Working knowledge of SAP, preferred.

Why Work at Sobeys?

  • Growing organization
  • Competitive salary
  • Flexible health and dental benefits plan (eligible employees)
  • Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)
  • Employee discounts at our merchants via the Scène card

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

Competition Number: 1141572000
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About Sobeys Inc.

About Sobeys Inc.

Sobeys Inc. is proudly Canadian, with more than 115 years of experience in the food retail business. As one of only two national grocery retailers in Canada, we serve the food shopping needs of Canadians with approximately 1,500 stores in all 10 provinces under retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods and Lawtons Drugs, as well as more than 350 retail fuel locations.

Our five core retail food formats and related businesses are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve – from our full service format to the convenience format, each tailored to satisfy the unique shopping needs of our customers.

Our core values are our strength and the foundation of who we are: Customer-Driven, People-Powered, Community-Engaged and Results-Oriented. And, our purpose – We are a family nurturing families – is our collective passion and mission to nurture the things that make life better, including great experiences, families, communities and the lives of our employees.

Across our banners and businesses from coast-to-coast, we foster a family culture of care, trust and respect with each other, and focus on growth for ourselves, for others and for the company. Together, our employees, franchisees and diverse retail network are dedicated to nurturing our customers by providing exceptional shopping and food experiences and putting their needs and their families’ needs first. We also take tremendous pride in nurturing our communities by proudly growing, showcasing and giving back to the communities in which we serve.

Sobeys Inc. is a wholly-owned subsidiary of Empire Company Limited, headquartered in Stellarton, Nova Scotia.

Sobeys, its franchisees and affiliates employ approximately 131,000 people