At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We're looking for a ServiceNow Manager/Senior Manager, who is experienced in working with a wide range of client stakeholders in software application development space. As a Manager/Senior Manager, you will be responsible for leading, managing, and delivering Integrated Risk Management (IRM) and Security Operations (SecOps) solutions for our clients.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your key responsibilities

• Act as a trusted advisor to our clients as well as our engagement team to provide delivery leadership
• Participate in or lead business development activities, from opportunity identification, qualification, scoping, solutioning, proposal writing, presentations and demonstrations
• Work closely with clients, business stakeholders, and technical teams to understand requirements, design solutions, and deliver successful implementations.
• Monitor the engagement team's progress against the plan and alter it when needed.
• Understand EY and its service lines and actively assess/present ways to apply knowledge and services.
• Develop long-term relationships and networks both internally and externally.
• Generate new business opportunities.
• Delegate work successfully. Conduct timely performance reviews and provide performance feedback/training. Lead by example.

Skills and attributes for success

To qualify for the role you must have

• 5+ years of experience in business and/or technical management of requirements and delivery of projects as a Business Consultant / Business Development / Pre-sales, and or Project/Program Manager
• A deep understanding and knowledge of implementing ServiceNow's IRM or SecOps solution
• Strong connections in the market to establish and expand the ServiceNow practice.
• Worked across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge and resolve problems.
• Built long-term business relationships with senior client personnel and executives through engagements and networking.
• Worked with senior firm leaders to understand, enhance and integrate service offerings across service lines
• Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement.
• Strong experience and skillsets in selling ServiceNow and service offerings to potential clients / customers, and the necessary knowledge and technical knowhow in working with customers and delivery team

Ideally, you'll also have

• Understanding of ServiceNow Platform design and architecture
• Professional certifications (PMP)
• The ability to work independently in a fast-paced, dynamic team-oriented environment
• The ability to develop relationships and rapidly build credibility and trust

What we look for

Successful candidates will have a leadership presence with a proven track record in a management consulting context with established client relationships and experience in Canada

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

The salary range for this job in British Columbia is $110,000 to $216,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.