LinkedIn Position Overview:
The City of Saint John is actively seeking a bilingual Customer Experience Representative to join our team! The Customer Experience Representative is the face and voice of the City of Saint John. Working together with the Integrated Customer Service team at our office located in City Hall, we aim to provide a single point of contact for the City of Saint John to foster positive relationships between the City, our employees, the citizens, and other organizations through the provision of effective and efficient administration and front line communications.
As a member of the Integrated Customer Service team, the incumbent will ensure all visitors and inquiries received are responded to professionally and effectively; will serve as the single point of contact and front line communications for City Hall to greet and screen visitors; coordinate mail distribution; process various payments and reports as well as various administrative tasks.
Essential Qualifications:The successful applicant will have a diploma in Office Administration from community college or a Business Certificate from university as well as one year of previous experience in a customer service focus role and proficient in Microsoft Office Systems. The incumbent is required to have a French Proficiency level of Intermediate as determined by the province of New Brunswick French Oral Proficiency testing.
The successful applicant will work a compressed work week of 4 days (Monday to Thursday) under the City's newly adopted Compressed Work Week Policy Trial.
Equal Opportunity Employer:
We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.
PLEASE NOTE: This posting will remain open until the position has been filled.
Applications will be accepted through our online system only. Qualified applicants should submit their resume to:
City of Saint John
Attention: Hiring Committee
www.saintjohn.ca (careers/ employment opportunities)
Only those applicants being considered further will be contacted. Testing may be done as part of consideration for employment.
