Triage Officer

Triage Officer

Office of the Child, Youth and Senior Advocate

Open Competition

Full-time

Fredericton

Interested in making a difference in our province? We encourage you to Choose GNB!

The Office of the Child, Youth and Senior Advocate is seeking to fill a permanent position of Triage Officer in the Fredericton Office. The Triage Officer is the first point of contact for people interacting with the Office of the Child, Youth and Senior Advocate by phone, by e-mail or in person.

The Office of the Child, Youth and Senior Advocate, in accordance with the Child, Youth and Senior Advocate Act, ensures that children, youth and seniors' rights and interests are protected in government policy, programs and services. This is done by the following means: conducting independent and confidential examination of complaints regarding access to appropriate services; monitoring laws and policies to make sure they are fair and properly followed; investigating situations; and reporting on the availability, effectiveness, responsiveness, and relevance of government services in New Brunswick.

Responsibilities

The successful candidate will report directly to the Senior Director of Individual Case Advocacy.

Responsibilities include but are not limited to:

• Providing receptionist duties (answering and redirecting calls appropriately)
• Monitoring voicemails and transferring the messages
• Monitoring e-mails from the general e-mail account and redirecting them
• Greeting visitors and directing them to the appropriate office/boardroom
• Preparing correspondence
• Entering and updating information in the Case Management System (CMS) and,
• Performing general administrative support duties including receiving, sorting, distributing and preparing outgoing mail and courier packages, ordering office supplies, maintaining office equipment (photocopier, printer, fax machine), printing, copying and faxing documents and filing (including sending and retrieving files from Record Management).

Essential Qualifications

• Bilingual ¿ English/French (spoken and written)
• Communicate clearly, confidently, and professionally in both official languages
• High school diploma or GED and two years of work experience

Competencies

• Client Service Orientation
• Effective Interactive Communication
• Flexibility
• Teamwork and Cooperation
• Ability to work efficiently, effectively and with attention to detail

Technical Competencies

• Ability to use office technology, software and applications such as Microsoft Outlook, Teams, and Word, efficiently

Salary

Pay Band 2: $49,244 to $68,744 annually

Steps within the pay band to be determined on education and experience.

Application process

Applicants must clearly demonstrate the essential qualifications to be given further

consideration. A cover letter must be included, and references will be required upon request.

Applications, specifying competition number OCYSA-2026-01, must be received no later than

June 19, 2026. Please specify the position for which you are applying. Applicants can apply

online at www.ere.gnb.ca, or by e-mail to [email protected].

We thank all those who apply. However, onlythose selected for further consideration will be contacted.